SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Account Manager - Enterprise

Company: Plaid Inc
Location: San Francisco
Posted on: February 25, 2021

Job Description:

At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we're just getting started. The Account Manager role is on the Growth team at Plaid, which combines deep technical, product, and industry knowledge to help our customers build and scale amazing applications. We believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. Plaid is looking for an experienced customer-facing professional to manage our relationships with some of the largest names in fintech and financial services. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing utilization) with major enterprises. You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, product expansion, and account management to ensure impeccable service and thoughtful guidance on how to get the most out of Plaid's offerings. You must be motivated and take a hands-on approach to understanding our clients' businesses, strategic goals and how they define success with Plaid's solutions. What you'll do

  • Based on West Coast (San Francisco, Seattle, LA all ok)
  • Own overall relationship with assigned customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
  • Collaborate closely with Plaid's implementation team to ensure customer application launches are timely and successful
  • Conduct customer health checks, identifying critical goals and key performance indicators to clearly understand and measure client satisfaction
  • Engage in regular customer outreach including quarterly review/meetings, ongoing checkpoints and escalations as needed
  • Provide consultative guidance on best practices for deep software adoption, product capabilities and potential application to customer's requirements
  • Enable successful and consistent renewals, as well as identify and execute on new growth and upsell opportunities with customers
  • Identify and open up new lines of business within existing client organizations
  • Work with our engineering and product teams to translate customer feedback into product insights What excites us
    • A strong business generalist with an acute product sense
    • Align with Enterprise Sales to drive successful outcomes for Plaid customers
    • Able to quickly understand new technologies and complex concepts quickly
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels
    • 8+ years of relationship management experience with large enterprise organizations
    • Desire to get (more) technical and the ability to learn the ins and outs of Plaid's APIs
    • Interest in financial services and technical products; a high degree of intellectual curiosity
    • Excitement to work in a high-growth environment and to help build processes and tools as needed
    • Ability to work with all types of people and build long-lasting relationships We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Plaid Inc, San Francisco , Account Manager - Enterprise, Executive , San Francisco, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Director of Finance and Operations
Description: St. Vincent de Paul Society of Marin County is an independent, nonprofit organization with a goal to provide compassionate care and critical services to residents of Marin County who are struggling to (more...)
Company: San Rafael Chamber of Commerce.
Location: San Rafael
Posted on: 03/2/2021

Associate Director/Director of Project Management
Description: Associate Director/Director of Project Management Please apply or send an updated CV to jhusband ascentsg.com br Associate Director/Director of Project Management br Location: San Rafael, CA br (more...)
Company: Ascent Services Group
Location: San Rafael
Posted on: 03/2/2021

Director of Development Operations and Direct Response
Description: Scion Executive Search has been retained to conduct the search for a Director of Development Operations Direct Response at Guide Dogs for the Blind GDB . This exciting position reports to Interim (more...)
Company: Scion Staffing
Location: San Rafael
Posted on: 03/2/2021


OEM Channel Sales Manager
Description: Worker Sub-Type:Regular --Job Description:-- Today, BlackBerry-- is a transformed company. We are no longer about the smartphone, what we once did for smartphones is what we're now doing for Enterprise (more...)
Company: BlackBerry Inc.
Location: San Ramon
Posted on: 03/2/2021

Assistant Store Manager (32 hours/week)
Description: Job Description Are you an enthusiastic, creative, and ambitious self-starter Extra
Company: Extra Space Storage
Location: Rohnert Park
Posted on: 03/2/2021

Senior Manager I, Program Management, eComm, Marke...
Description: Position Summary...What
Company: walmart
Location: San Bruno
Posted on: 03/2/2021

Sr. Executive Assistant to President
Description: Senior Executive Assistant br The Senior Executive Assistant role ensures the effectiveness of the leadership team and provides executive assistance to the President. Responsibilities will include the (more...)
Company: A nationally recognized manufacturer
Location: Petaluma
Posted on: 03/2/2021

Senior IVY Ecosystem Technical Alliance Manager
Description: Worker Sub-TypeRegularPosition SummaryJob Description: The candidate will be responsible to onboard and support various ecosystem partners and drive their adoption of IVY. The Alliance Manager will have (more...)
Company: BlackBerry
Location: San Ramon
Posted on: 03/2/2021

Operations and Program Mgmt - Director
Description: FICO NYSE: FICO is a leading global analytics software company, helping businesses in 90 countries make better decisions. Join our world-class team today and fulfill your career potential Job Summary (more...)
Company: FICO
Location: San Rafael
Posted on: 03/2/2021

Clinical Director
Description: Continuum Care Hospice is seeking a RN Clinical Director in our Petaluma location If you are looking for a career with a purpose and a supportive team culture, then this is the position for you The RN (more...)
Company: Continuum Hospice & Palliative Care California
Location: Petaluma
Posted on: 03/2/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds