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VP, Enterprise Product Marketing

Company: Zendesk, Inc.
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Location San Francisco, California, United States of America R14218 At Zendesk, we have a unique opportunity to transform how companies use technology to engage their customers, and taking care of our customers and revenue streams is a critical part of this. Zendesk is in need of a business-savvy and driven VP of Product Marketing to build and lead a team responsible for product marketing for our Enterprise and Commercial business segments. This role will be a key leader in the effort to drive growth in both new and existing customers and will report to our SVP of Product Marketing. 2021 is going to be a pivotal year for us as Zendesk drives past $1 Billion in revenue and we are looking for the right key talent to help us drive to the next $1B! What you will do:

  • Drive the strategic GTM direction for segment growth, including developing core use cases, buyer messaging, sales plays and industry approach.
  • Working closely with core product marketing, define product positioning, messaging and target buying personas and buying influencers.
  • Create thought leadership and AR plans to drive increased awareness and enhance Zendesk's positioning in our target markets.
  • Drive evolution of partner, pro services and customer success GTM strategy, with focus on driving pipeline, solution value and and customer value realization.
  • Deliver content in support of product launches and campaign plans, including web pages, webinar content, sales enablement, promotional messaging and event keynote content.
  • Evolve segment practice where each segment is mapped to its core customer journeys and new strategies put in place to improve customer outcomes, and segment level revenue. What you bring:
    • 15+ years of work experience with a heavy emphasis on product marketing, leading global go to market strategy, and 7+ years of management experience. The ideal candidate will have significant experience in the B2B and/or SaaS space.
    • Experience running an Enterprise product marketing team, including a deep understanding of the enterprise buying cycle, sales methodologies, and pipeline generation strategies.
    • Process-driven, ability to speak to C + E level audience with confidence.
    • Customer-focused and ability to build alignment cross-functionally.
    • Articulate and very skilled at telling a written or visual story in a simple straightforward way.
    • Can quickly synthesize disparate data into a 'position' and craft programs and messaging that connects with both internal partners and customers.
    • Can collaborate extremely well at all levels driving results with teams that don't report to you and finding creative ways to roll out new programs.
    • Strong communication skills and ability to communicate strategies with executive staff, press, analysts and field organizations. #LI-AF1
      Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.-- More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San--Francisco, Zendesk--has operations--in--the--United--States, Europe,--Asia,--Australia,--and South America.
      Interested in knowing what we do in the community? Check out the--Zendesk Neighbor Foundation --to learn more about how we engage with, and provide support to, our local communities.

      Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to fosterglobal diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's-- Candidate--Privacy--Notice --explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. Get tailored job recommendations based on your interests. Location San Francisco, California, United States of America Job Type Regular Location San Francisco, California, United States of America Job Type Regular Location San Francisco, California, United States of America Job Type Regular Location Remote, Germany Job Type Regular Location San Francisco, California, United States of America Job Type Regular Location Taguig, National Capital Region (Manila), Philippines Job Type Regular

Keywords: Zendesk, Inc., San Francisco , VP, Enterprise Product Marketing, Executive , San Francisco, California

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