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Senior Director, Cloud Operations

Company: Demandbase
Location: San Francisco
Posted on: January 15, 2021

Job Description:

The world's largest and fastest-growing companies such as Accenture, Adobe, DocuSign, and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we're as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us, and have continuously been recognized as one of the best places to work in the Bay Area.-- We are a group of talented individuals with deep expertise in the domain area of business applications and building large complex systems with simple user interfaces. We also have deep expertise in big data technology such as IR, NLP, and large graphs and utilize the best technology to provide innovative and novel products to frustrated end-users in the enterprise. Demandbase is 100% in the Cloud and also operating a Cloud Platform. This highly visible leadership role will be responsible for end to end ownership of our Cloud Operations, platform availability, including performance and scalability of the Cloud Platform and teams. You will be responsible for hiring, process, and technology definition aspects of your organization.

  • Application Stack:
  • AWS: EC2, S3, RDS, ELB, EMR, CloudWatch, ElasticCache, Cloudfront, Kinesis--
  • GCP: BigQuery, Compute Engine, App Engine
  • Database Stack:
  • We run a variety of applications (Ruby, Python, NodeJS, Java, and Scala) and data pipelines across multiple public clouds (AWS and GCP). A mix of Chef for configuration management, Rancher for Docker container orchestration, and Hadoop/EMR/Qubole for data pipelines. Please note that due to the COVID-19 pandemic, the Demandbase offices will be closed for the foreseeable future and all positions are remote until further notice.-- What you'll be doing:
    • You will own Demandbase Cloud Operations
    • Build and manage a world class SRE team
    • Work closely with Engineering to formulate and implement a strategy for cloud, including developing frameworks, internal standards, policies, and procedures
    • Design, implement and operate a modern, Cloud-native infrastructure
    • Rapidly troubleshooting incidents and service impairments, triage with engineering/development teams
    • Ensuring availability, recoverability, and performance in system applications What we're looking for:
      • Expert in Cloud Operations with a proven track record of hiring, coaching, and retaining team members.
      • 10+ years of management experience and preferably an extensive amount of that in Cloud Operations.
      • Experience working with large, complex information systems and managing Cloud Operations at a global scale
      • Extensive experience with Cloud infrastructure design and operation
      • Experience with automated deployment tools such as Chef, Ansible, and Terraform
      • Proven ability to design, deliver, and operate web-scale, high-growth systems with high reliability, availability, and security
      • Strong communication skills, as well as the ability to explain highly technical terms to those who may not have an in-depth understanding of the subject
      • Be part of a rapidly-growing, pre-IPO company
      • Opportunity to extend our ABM leadership position and fast-track innovation behind AI-powered Account-Based Marketing solutions
      • Drive the next generation of intelligent CRM technologies and invent how Artificial Intelligence, product design, and applications converge
      • Work with a world-class team of engineers, PMs, data scientists, sales and marketers
      • Have the flexibility of a start-up with the security of a sizable, well-funded organization Our benefits include 100% paid for Medical, Dental and Vision for you and your entire family, short-term/long-term disability, life insurance, flexible vacation policy and 401K. Due to the COVID pandemic, the Demandbase offices are closed for the foreseeable future. When the office reopens, we also offer commuter benefits, free snacks, catered lunch every Friday, chair massages, weekly yoga and much more!-- About Demandbase: Demandbase is the leader in Account-Based Marketing (ABM) and an indispensable part of the B2B tech stack. The company offers the only end-to-end ABM platform that helps B2B marketers identify, win and grow the accounts that matter most. The biggest and fastest growing companies in the world, such as Accenture, Adobe, DocuSign, GE, Salesforce and others rely on Demandbase to drive their ABM strategy and maximize their marketing performance. The company has been named to the JMP Securities list "The Hot 100: The Best Privately Held Software Companies," the Deloitte Fast 500 and named a Gartner Cool Vendor for Tech Go-To Market. In 2019, Demandbase executives authored the definitive book on ABM, Account-Based Marketing: How to Target and Engage the Companies That Will Grow Your Revenue . For more information, please visit www.demandbase.com or follow the company on Twitter @Demandbase . Are you authorized to work lawfully in the United States for Demandbase? --*
        -- Will you now or in the future require Demandbase to commence ("sponsor") an immigration case in order to employ you (for example, H-1B, OPT, F1, J1, TN or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. --*
        -- Post Covid, are you willing and able to work out of our San Francisco office Monday thru Friday? --*
        -- Do you consider yourself an expert in Cloud Operations? --*
        Do you have at least 10 years of management experience with the majority of that time in Cloud Operations? --*
        -- Do you have experience with automated deployment tools such as Chef, Ansible, and Terraform? --*
        -- Do you have experience working with large, complex information systems and managing Cloud Operations at a global scale? --*
        -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Demandbase are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Demandbase, San Francisco , Senior Director, Cloud Operations, Executive , San Francisco, California

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