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Federal Engagement Manager

Company: Expanse
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Expanse protects the world's most important organizations by discovering risks on the Internet no one else can find. Our customers comprise more than 10% of the routable Internet and rely on our products to discover, manage, and secure their global Internet assets. Born from DARPA, Expanse was founded in 2012 and is backed by more than $135M in funding. Position Summary The Federal Engagement team is responsible for the successful implementation, execution, and relationship management of all National Security Division (NSD) engagements with Expanse. This team sits between Sales and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features. Federal Engagement Managers are crucial to ensuring the success of our engagements with NSD clients, thus enabling Expanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Expanse to scale quickly both within existing customers and to new customer bases. NSD Engagement Managers will work with senior team members and executives across Expanse to continually improve product performance and impact, effect customer retention, and facilitate rapid feedback loops between product, marketing, and our users. What You'll Do Onboarding

  • Training users on the technical functions of the Expander platform
  • Leadership briefings at customer sites to ensure understanding of Expanse's capabilities and engagement progress
  • Defining the global Internet sensing vision for our customers, in part by assisting them with the operationalizing of Expanse Expander. This often requires assisting them with workflow development, implementation of Expander into existing toolkits, and understanding their most pressing technical challenges Account Management
    • User engagement and adoption; understanding the unique bureaucratic environments in which the user operates
    • Customer training with Expanse products and services
    • Leadership briefings
    • Analytical support at customer request; guide customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander
    • Technical troubleshooting (in collaboration with Engineering team)
    • Serve as "customer advocate" with members of product management and engineering to improve Expander
    • Solicit and document customer feedback using qualitative and quantitative methods - Write and disseminate detailed engagement progress reports to relevant team members across Expanse --Renewals and Expansion
      • Manage clients and procurement to facilitate contract renewals and customer expansions on products and services About You
        • Ideally 4-6 years experience in technical client engagement and/or technical intelligence analysis
        • Knowledge of government/military organizations and functions; e.g., understanding organizational structures, hierarchy and how to apply Expanse use cases to target audience
        • Ability to systematically analyze challenges with the end goal of optimizing adoption
        • Strong oral communication, including presentation skills, and presence
        • Aptitude to learn new technical content
        • Advanced understanding of broad cybersecurity issues (plus, not a requirement)
        • Travel expectations of 25-30%
        • 100% coverage of employee healthcare benefits (Medical, Dental, Vision)
        • 60% coverage for dependent healthcare benefits
        • Unlimited PTO + 8 company holidays
        • Company sponsored parental leave
        • 401k Plan
        • Opportunities for professional development to attend conferences, classes, and workshops
        • $75 every quarter as discretionary team building stipend
        • $50 every month in cell phone reimbursement
        • $65 every month for your wellness to cover costs of gyms, courses and other activities
        • $300, one time, to customize your desk space
        • Stocked kitchen + catered lunch and dinner
        • On-site activities such as Lunch and Learns, Speaker Series, Game Night, and Trivia Night
        • Company-wide events including team building, holiday party, and offsites Refer a Friend
          • Send your most talented friends our way. If we hire one, you'll get $1,000 even if you're not an Expanse employee. Please email careers@expanseinc.com --to learn more! Expanse is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at careers@expanseinc.com . If you were referred, please write the name of the referrer below.
            Do you have an active security clearance? --*
            Are you 18 years of age or older? --*
            Are you authorized to work in the United States? --*
            Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? --*
            Preferred Pronoun
            Expanse is dedicated to cultivating an inclusive and safe environment for all employees, visitors, and guests. Addressing you by the correct pronoun is an important part of our commitment to providing you with a positive and welcoming experience. If Other, please let us know how you'd like to be addressed.
            U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Expanse are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 1/31/2020 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities 1 . To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way. If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier. How do I know if I have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
            • Blindness
            • Deafness
            • Cancer
            • Diabetes
            • Epilepsy
            • Autism
            • Cerebral palsy
            • HIV/AIDS
            • Schizophrenia
            • Muscular dystrophy
            • Bipolar disorder
            • Major depression
            • Multiple sclerosis (MS)
            • Missing limbs or partially missing limbs
            • Post-traumatic stress disorder (PTSD)
            • Obsessive compulsive disorder
            • Impairments requiring the use of a wheelchair
            • Intellectual disability (previously called mental retardation) Disability Status Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Expanse, San Francisco , Federal Engagement Manager, Executive , San Francisco, California

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