SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Head of Customer Success and Account Management

Company: Scratch Services Llc
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Head of Customer Success and Account Management Scratch is a new kind of loan servicer and we're changing the way borrowers experience debt. We've brought world-class product and technical thinking to a multi-billion dollar industry that hasn't seen an attempt at a tech solution in well over two decades. We're looking for smart, intellectually curious people to be a part of our Scratch journey.-- What You'll Do

  • Manage a portfolio of customer accounts to foster strategic, long-term business relationships
  • Set the strategic course and manage the day-to-day operations of a growing team of Customer Success Managers
  • Ensure high-end service delivery and a proactive customer strategy to drive client satisfaction and growth
  • Oversee commercial discussions, escalations, and strategic decision making
  • Monitor client health to track usage and overall client satisfaction
  • Inspire and grow a highly effective team of Client Success Managers through hiring, retention, learning development, coaching and mentoring performance
  • Work closely with the sales, product, pricing, and cross-functional teams on prioritization required to grow our customers' businesses What We Look For
    • 9+ years of customer-facing experience in a high-tech environment
    • 5+ years managing, hiring, and retaining a customer success or account management team--
    • Commercial experience overseeing priorities, forecasts, budgets, and client negotiations
    • Excellent enterprise customer relationship management skills with the ability to manage complex organizations and executive relationships
    • Strong written and verbal communication skills
    • Experience with financing, credit, servicing, borrower operations and payments a plus
    • Excellent analytical abilities Scratch does not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Scratch Services Llc, San Francisco , Head of Customer Success and Account Management, Executive , San Francisco, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Director of Product Management, Investing
Description: Director of Product Management, Investing Wealthfront is looking for a Director of Product Management to chart the future vision for our Investing product Wealthfront's Investment Accounts pioneered (more...)
Company: Wealthfront Corporation
Location: Palo Alto
Posted on: 01/24/2021

Associate Director, Integrated Evidence Generation Program Lead, Neurosciences
Description: Overview: Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients' lives by identifying, developing and commercializing meaningful products that address unmet (more...)
Company: Jazz Pharma
Location: Palo Alto
Posted on: 01/24/2021

Shop Manager
Description: The Shop Manager is responsible for ensuring that the production team operates in a safe and efficient manner. The Shop Manager will be tasked with supervising the day-to-day operations. This includes (more...)
Company: Aerotek
Location: Petaluma
Posted on: 01/24/2021


Account Manager
Description: The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our services. This will be done by developing
Company: BayOne Solutions
Location: Pleasanton
Posted on: 01/24/2021

Restoration Project Manager - Reconstruction, Mitigation
Description: If you are a Project Manager with experience, please read on Top Reasons to Work with Us We are a dedicated disaster response team available 24/7 for any emergency or disaster. When a disaster strikes, (more...)
Company: CyberCoders
Location: West Sacramento
Posted on: 01/24/2021

Senior Director, Polaris Cloud Platform
Description: Rubrik is creating the cloud data management space. We make it easy for enterprises to protect, search, secure, and analyze all of their data simply and scalably. As the cloud continues to grow at an (more...)
Company: Rubrik, Inc.
Location: Palo Alto
Posted on: 01/24/2021

Project Manager
Description: JOB DESCRIPTIONPROJECT MANAGERGREAT people want to work for GREAT companies That is why you should join us Carpet One Floor Home is currently looking for an experienced, results-driven, Project Manager (more...)
Company: Carpet One Floor & Home
Location: San Ramon
Posted on: 01/24/2021

Director of Product Marketing
Description: We are a fast-growing semiconductor company specializing in integrated connectivity, advanced timing, and signal integrity solutions for the computing, communications, and consumer market segments. Our (more...)
Company: Pericom Semiconductor Corporation
Location: Milpitas
Posted on: 01/24/2021

Safety & Training Manager
Description: Who We Are and Our Mission:MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, (more...)
Company: Medical Transportation Management (MTM)
Location: Lodi
Posted on: 01/24/2021

Global Communications Manager
Description: Who We AreThe Communications team manages all public relations and influencer marketing for 2K titles. We are a team of talented storytellers, passionate video game players and communications professionals (more...)
Company: 2K
Location: Novato
Posted on: 01/24/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds