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Senior Director of Product Management- PSA

Company: Datto
Location: Albany
Posted on: January 15, 2021

Job Description:

Senior Director of Product Management- PSA Albany - Boston - Norwalk As the world's leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com .-- A Look Inside the Job: As the Senior Director, PSA, you will:--

  • Own and create the product strategy and roadmap for Datto's PSA offering and lead a team of product managers to make that happen.
  • Ensure that the roadmap aligns with the overall product and company vision, be an expert on the domain, the market, and the technology trends and evangelize the vision constantly to internal and external stakeholders.
  • Lead financial planning & analysis on activities such as investment cases, bookings targets, margin analysis, and monitoring the health of the product line
  • Work with key stakeholders at all levels of the organization to help drive market success for the product and solutions-- Responsibilities:
    • This job entails owning the overall vision and roadmap for Datto's PSA offering that enables MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability.
    • You will evangelize the product vision to customers, partners, employees, and investors.
    • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.--
    • Own requirements, specifications, and release plans. Demonstrate a customer-driven mindset by participating frequently in customer conversations and ensuring ongoing customer feedback and validation
    • Be an expert on the domain, the market, and the trends.
    • Be the voice of your product line. Inspire the Sales, Customer Success and Professional Services teams with your vision, market knowledge, and executional abilities. Act as a domain and product expert at customer interactions, both face to face and online
    • Define ecosystem strategy including technical integrations to enable MSPs and to differentiate the product offering
    • Recruit and retain "A" players and inspire your team with genuine enthusiasm and passion
    • Develop KPIs including north star metric, usage and growth metrics, and quality benchmarks to measure and track product performance and success
    • Collaborate cross-functionally with engineering and user experience teams to define and develop best-in-class product experiences
    • Collaborate with product marketing and sales on go-to-market strategy and execution About You:
      • Expertise - equivalent of 5+ years of product management or similar experience in enterprise software, cloud computing, internet technology, SaaS, or a related field.
      • Leadership - proven ability to set a vision, excite, and lead cross-functional technology teams and broader stakeholders.
      • Proven experience bringing enterprise software/SaaS products to market.
      • Experience with Agile development methodologies including at least three years of experience with a variant of Agile (lean, kanban, etc.).
      • Strong organizational, written, and oral communication skills.
      • Strong technical skills and business acumen - proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies. Bonus Points:
        • Previous experience working on ERP/PSA solutions is highly desirable.
        • Experience with technologies and solutions related to SMBs/MSPs--
        • At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including: By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices . Datto is an equal opportunity employer. First Name Last Name Email Phone Upload Resume/CV Upload Cover Letter LinkedIn Profile Website Do we have your permission to contact you via text messages? How did you hear about this job? Do you now or will you in the future require sponsorship, including H-1B/TN/O-1/E-3 sponsorship or I-485 portability? Do you have work authorization to work in the U.S. for any employer? Are you a current employee at Datto? Are you currently employed by a Vista Portfolio company or Datto Partner? If you are currently employed by a Vista Portfolio company or Datto Partner, which one? Are you under the age of 18? Demographic Questions Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions. Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file. Your responses to any of the following questions will be anonymized and only used to improve Datto's diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment. I identify my gender as: Man Woman Agender Androgynous Bigender I prefer not to say I prefer to self-describe I identify as transgender: No Yes I prefer not to say I prefer to self-describe I consider myself a member of the LGBTQ+ community Yes No I prefer not to say I identify my sexual orientation as: Asexual Bisexual Gay Heterosexual Lesbian Pansexual Queer I prefer not to say I prefer to self-describe I identify my ethnicity as: American Indian / Alaskan Native African American / Black East Asian (including Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese) Hispanic / Latin Middle Eastern Pacific Islander South Asian (including Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan) Southeast Asian (including Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese) White I prefer not to say I prefer to self-describe Veteran status: I am a veteran I am not a veteran I prefer not to say I prefer to self-describe I have a physical disability: No Yes I prefer not to say I prefer to self-describe

Keywords: Datto, San Francisco , Senior Director of Product Management- PSA, Executive , Albany, California

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