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Director, Customer Value Team

Company: Pendo
Location: San Francisco
Posted on: November 23, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Define the vision of Customer Value across the entire customer lifecycle and design, execute and refine programs to achieve the mission to grow customer satisfaction and expansion.
  • Work in alignment with the company sales & customer success to help our customers to understand how their company investment will benefit their organization
  • Leverage value selling tools to deliver a clear picture of ROI, use case benefits, and business value
  • Build maturity models to show the measurement and metrics that a customer can use to understand how product analytics helps them create better customer experiences
  • Articulate the business impact of the company across our customer organizations -- from product managers to C level execs
  • Educate customers on the priorities that will help them improve adoption, increase retention, and drive cross-sell
  • Understand and incorporate industry, customer, and 3rd party benchmark data to better equip the company customers with internal presentations
  • Work with the company Success and Services teams to develop an implementation strategy that aligns with value levers
  • Collaborate closely with the company product team on roadmap and future products directions
    • 8+ years in leading/managing a value consulting organization with experience in strategy development and people management
    • 15+ years experience around selling solutions/value selling/big ticket sales in Saas environments
    • Analytical skills to assess current and future state opportunities within the company customer base
    • Ability to formulate business plans based on data and experience with value/ROI models
    • Thorough customer facing experience including presenting to C level execs
    • Proven history working cross-functionally with an org (sales, sales engineering, marketing, product, professional services, and customer success teams)
    • Background in product management or sales engineering preferred; past background of on-quota carriers considered more heavily
    • Builder mentality -- ability to take input and build new models/programs for assessing customer maturity and benefit.
    • Role will begin as an individual and grow into leading a team of CVA's
    • Impeccable communication skills -- written, verbal, presentation
    • Bachelors degree required

Keywords: Pendo, San Francisco , Director, Customer Value Team, Executive , San Francisco, California

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