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Enterprise Account Director

Company: The NASDAQ OMX Group, Inc
Location: San Francisco
Posted on: November 23, 2020

Job Description:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please contact us at Careers@Nasdaq.com . CA - Howard St., San Francisco, California San Francisco, CA About usNasdaq (Nasdaq:NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit: http://www.nasdaq.com The TeamThe GCS Enterprise Account Manager is responsible for relationship management, retention and oversight of all subscribed services for a portfolio of assigned clients who are strategic partners and highly visible. Through regular, proactive outreach the Enterprise Account Manager builds relationships with their clients that allow them to understand each client?s individual organizational structure, needs and workflow, ensure all subscribed services are fully utilized, identify any areas of risk that require escalation, and provide specialized consultative service. The Enterprise Account Manager works closely with the CCG Relationship Manager (for Nasdaq-listed clients), Customer Success Manager and Onboarding team to provide a holistic view of the client relationship and ensure that all client expectations are met. Your role and responsibilities Understands customer needs and objectives; ensures the customer is utilizing and benefiting from the full extent of our solutions, across all products to which they subscribeUnderstands product footprint within each account - spend, usage, past issues, contract end datesMaintains Service oversight and establishes relationships with key contacts/decision makers in assigned customer accountsConducts Account Reviews for their assigned portfolio as needed, coordinating the involvement of other internal team membersDevelops and activates account and opportunity plans to support personal and company goals and objectivesIdentifies upsell and cross sell opportunities and closes businessForecasts and manages sales and cancel pipelinesEffectively negotiates and communicates information with all levels of management within the enterpriseOwns and addresses all ?at risk? situations for portfolio of customers. Acts as the first internal point of escalation in case of any issues with the service and engages all internal stakeholders in the retention planMaintains daily/weekly interaction with designated CSM to review account activities, strategize and plan for upcoming customer interactions/meetings Solicits information from all other internal client touch points (RM, CSM, etc.) to maintain holistic view of client relationshipMaintains awareness of key service deliverables of assigned clients (Board meetings, feature requests, product releases, etc.)Ensures clients understand who their Nasdaq contacts are and roles, responsibilities of eachCoordinates execution of service requests that come through AM to CSMKicks off new accounts and collaborates with the onboarding PM to ensure positive onboarding experienceAddresses any billing errors with customer, enlisting support of COS team. Ensures the issues are resolved and changes are made to prevent reoccurrenceProvides contract management for existing business, including cancellations/downgrades Understands the importance of and updates customer relationship tools for activities and interactions You will need the following skills and experience Superior client engagement skills, including the ability to build and manage client relationshipsExcellent internal relationship building skillsPositive attitude and deep customer service orientationExcellent communications & presentation skillsComfortable working all levels of an organization, including the C-suiteStrong analytical, organizational & prioritization skillsAble to keep composure and make decisions in stressful situationsAbility to work independently in a fast-paced environment And it would be great if you have experience with Understanding of the corporate governance space in general, and Nasdaq Governance Solutions in particularThorough understanding of the full Corporate Services product offering Sounds like you? Please follow through by clicking the ?Apply? link and submitting your application. If your skills and experience are a match, we will be in touch soon, and in the meantime please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you. Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law. Posted 15 Days Ago Full time R0006943 About Us Nasdaq (Nasdaq: NDAQ) is a global technology company serving the capital markets and other industries. Our diverse offering of data, analytics, software and services enables clients to optimize and execute their business vision with confidence. To learn more about the company, technology solutions and career opportunities, visit us on LinkedIn , on Twitter @Nasdaq , or at www.nasdaq.com . Nasdaq is a technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through our technology, innovation, and expertise. With industry-shaping insights, unrivaled intel, and cutting-edge financial technology at our fingertips, we don?t chase the opportunities of tomorrow ? we create them.

Keywords: The NASDAQ OMX Group, Inc, San Francisco , Enterprise Account Director, Executive , San Francisco, California

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