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Employee Communications Manager

Company: Zendesk
Location: San Francisco
Posted on: November 23, 2020

Job Description:

Job_Description Zendesk is looking for an experienced Employee Communications Manager, who can make an immediate impact on our team. To succeed in this role, you ll need be a highly collaborative, creative, and self-motivated individual. This role isn t just about creating and managing content; we re looking for some to be a strong thought partner to our leaders. This means asking tough questions, and advising our leaders to ensure that Zendesk employees understand and support new programs and policies. We don t believe in doing things a certain way just because that s how they ve always been done. We want someone who will come to Zendesk with fre ideas and new ways to engage our employees around the world. You ll_Be_Responsible_For This role reports into the Internal Communications organization but requires very close partnership with the People & Places team. Building_communications_best_practices * Design and implement communications best practices for the People & Places team to help us effectively communicate all the things we re doing for our employees. * Partner closely across all parts of People & Places to support programs (e.g., annual Rewards Cycle or Open Enrollment) and initiatives (e.g., new technology implementation, organizational changes). * Manage and coordinate messages and cadences across People & Places communications and campaigns, so there is one source of truth employees aren t feeling overwhelmed by our communications. * Work with the Internal Communications, Creative, and Brand designers to deliver communications in innovative ways. * Utilize our employee listening channels (e.g., All Hands meetings, Slack, engagement surveys, Office Hours) to ensure we are listening and learning from our employees and grounding our communications in data. * Experiment and develop new skills yourself. There is no one-size fits all for communications and not everything works for everyone, all of the time. You ll need to be comfortable trying new things in order to see what resonates best with our various audiences. Creating_and_managing_content * Create opportunities for dialogue across all levels of the organization. This will include drafting written communications, developing presentations for All Hands and other fora, monitoring Slack to engage with employees, and hosting live Q&As and webinars. * Developing, posting, and managing content on our internal help center in partnership with People & Places teams such as Total Rewards, Talent & Org Development, Recruiting, etc. * Facilitate communication by developing campaigns and crafting messaging to support various teams. In all communications, you will ensure that it s clear how the work ties back to our broader mission, goals, and values. * Partner with People & Places to host regular people manager all hands meetings and create materials and plans to help enable people managers around the world. What_You ll_Bring_To_The_Role * Ability to build relationships based on empathy, and have people look to you for direction and feel supported by you * 3+ years experience in global internal or employee communications * Superior writing, editing and proofreading skills * Ability to work in a fast-paced environment, with multiple and changing priorities while maintaining strong focus on execution and results * Experience producing communications across a variety of channels, including video, podcast, and live events * Experience producing conferences, seminars, or all-hands meetings * Ability to juggle multiple projects simultaneously * Ability to pay close attention to detail without losing sight of the bigger picture * Self-motivated and excited to tackle challenging projects * You are curious, innovative, extremely creative and constantly looking for ways to tweak and optimize process * You have experience working globally Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk s use of your personal information. Show moreShow less

Keywords: Zendesk, San Francisco , Employee Communications Manager, Executive , San Francisco, California

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