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People Operations Manager

Company: Medic Mobile
Location: San Francisco
Posted on: August 3, 2020

Job Description:

OverviewMedic Mobile's mission is to advance health and human flourishing with and for the hardest-to-reach communities. We envision a more just world in which health workers are supported as they provide care for their neighbours, universal health coverage is a reality, and health is a secured human right. Practically, we have advanced our mission by building, implementing, and supporting open-source digital tools that support CHWs, managers, and facility-based health workers. Along with our partners, we build and apply software that helps health workers deliver high-quality, equitable care in redesigned health systems. Our team and partners support more than 27,000 frontline health workers caring for an estimated 15 million people in 18 countries across Africa and Asia.Position OverviewThe People Operations Manager is responsible for managing People Operations projects and policies org-wide, as well as managing HR compliance and benefits administration for the United States entity and employees.This role acts as a partner to managers and employees for guidance in workplace situations, supporting 90 teammates in 15 countries. The People Operations Manager owns and executes on priority projects that improve the team's quality of work-life; helps to shape the organization's culture in alignment with our values; serves as one of many direct lines of communication between the strategy group and the full team; and, in partnership with the Director of Operations, manages the People Operations function.This role reports to the Director of Operations. To ensure awareness of local context and to support relationship building, this position travels to the Nairobi and Kathmandu hubs, each once per year.Position DetailsEmployment Status: Full timeLocation: US - East Coast, remoteKey ResponsibilitiesPeople DevelopmentFoster superior performance and accelerated professional growth for all teams and colleaguesWork with leadership on organizational design and change management, to help maintain a high-performing, motivated, and impactful teamCollaborate with leadership to identify and address training and development needs and roll out opportunities to staffGuide and coach leadership development for supervisorsTeammate Well-beingHelp to keep the team connected through programs like Medic Mingle, final-photo-Friday, other bonding activitiesOffer and manage rich, equitable and relevant benefit programsEncourage self-care and work-life balanceSystems and Policy Management, Legal ComplianceManage organization-wide policies, HR resources, and Manager Toolkit to ensure that all teammates have easy access to appropriate information and supportOversee all administrative systems within people operations (i.e. employee files/data, leave, etc.)Continually monitor and (when necessary) improve upon compensation and benefits package to remain competitiveCoach on the effective utilization of work performance review tools and manage completion process annually (1:1s, 90 day and annual reviews, performance improvement plan, and OKRs)Seek, select, and coordinate external expert support for HR-related legal issues or other special topicsRecruitmentAct as a partner to hiring managers across Medic Mobile and coach them on Medic Mobile's hiring procedure and benefits for new teammatesManage select stages of the hiring process and the applicant tracking systemManage onboarding and offboarding processes for all incoming/outgoing team membersIntroduce candidates to the CHT as a way to stay connected with Medic MobileKey RequirementsBachelor's degree in HR, public administration, international development or related field--5+ year(s) of work experience and a demonstrated passion for staff developmentExceptional empathyPossess above average emotional intelligence and experience supporting a diverse group of individualsStrong project management skills and ability to manage deadlines and multiple time-sensitive tasks simultaneouslyDemonstrated ability to create safe space and solicit honest feedback from diverse groupsDemonstrated effectiveness in supervising projects and direct reportsProven ability to build relationships and deepen connections with people across nationalities, cultures, genders, and generationsAbility to thrive in a fast past workplace with limited resourcesExperience with remote workplaces and with remote team managementExperience working with global health or tech companies preferredDemonstrated passion for building teams, finding talent, building relationships and tackling challenging people-related issuesType: Full-time, Remote.

Keywords: Medic Mobile, San Francisco , People Operations Manager, Executive , San Francisco, California

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