Tech Relationship Manager 3
Company: Wells Fargo Bank
Posted on: February 16, 2020
Important Note: During the application process, ensure your contact
information (email and phone number) is up to date and upload your
current resume when submitting your application for consideration.
To participate in some selection activities you will need to
respond to an invitation. The invitation can be sent by both email
and text message. In order to receive text message invitations,
your profile must include a mobile phone number designated as
?Personal Cell? or ?Cellular? in the contact information of your
At Wells Fargo, we want to satisfy our customers? financial needs
and help them succeed financially. We?re looking for talented
people who will put our customers at the center of everything we
do. Join our diverse and inclusive team where you?ll feel valued
and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design,
development, and operations of our systems; optimizes the Wells
Fargo infrastructure footprint; provides information security; and
enables continuous banking access through in-store, online, ATM,
and other channels to Wells Fargo?s more than 70 million global
This role is key and transformational for the Technology
Infrastructure (TI) organization, as part of our Wells Fargo
Technology target operating model. It is accountable for targeted
CIO relationship management for one or more business verticals
within Payments Virtual Solutions and Innovation (PVSI). The
selected candidate will serve as a single point of contact for
those defined CIO business verticals within PVSI. This leader is
accountable for infrastructure portfolios and partners with the
client to provide everything from cost levers to reduce total cost
of ownership, to technology currency of the environments, to timely
design and delivery of infrastructure solutions.
Position Responsibilities and Expected Outcomes
--- Accountable for a Line of Business Infrastructure portfolio.
Ensure that the business needs are being met.
--- Be the voice of the client for all infrastructure needs.
--- Responsible for ensuring that the aligned CIO teams leverage
enterprise services via TI to meet the needs of the business
--- Ensure solutions are secure, scalable and stable. Partner with
CIO leadership to champion solutions that meet both, availability
and resiliency. Serve as an advocate for the customer during the
implementation or configuration process of the chosen solution.
--- Serve as a champion for both business needs into infrastructure
as well as infrastructure solutions back to business partners.
There will be an expectation of strong bi-directional communication
that will serve as an input source for business planning and
execution across TI.
--- Use proven communication methods to promote shared
understanding across diverse audiences, convey complex messages and
issues clearly and credibly, use persuasive logic to win support or
change views, and deliver difficult/unpopular messages with clarity
--- Overall accountability for infrastructure roadmaps, demand
forecasting and management, optimization through new and existing
technology, SLAs, and transparency cost reporting.
--- Contribute to the design of a business or product plan
including the identification of alternative approaches and
applicable sourcing models. Consult with the client on appropriate
solution choices that are in line with business requirements,
presenting cost benefit analysis and reasoned arguments in support
of the selected strategy and return on investment propositions.
--- Engage in collaborative problem solving and evaluation in an
effort to understand the drivers that influence all parties and the
levers that can be used in negotiating/influencing a desired
--- Keep up-to-date with business trends and the needs and issues
of internal and external stakeholders, anticipating their future
--- In partnership with architecture, champion the use and
compliance of TI patterns architecture, standards and services.
--- Listen, understand and identify customer expectations,
preferences and aversions to help drive TI product and process
--- Strategic Roadmap planning and execution.
--- 7+ years of technology delivery and relationship management
experience with a client organization
--- 5+ years of infrastructure experience
--- Relationship management experience delivering technology
services between one or more internal technology organizations and
medium to large internal lines of business
--- 7+ years of financial industry experience
--- Knowledge and understanding of Information Technology service
delivery, direct business engagement and multiple technology
--- Knowledge and understanding of technology infrastructure: data
center, network, storage, and compute domains
--- Budgeting, forecasting, and cost benefit analysis skills
--- Strategic planning and development experience
--- Ability to present to multiple levels of management
--- Ability to drive the requirements process with both technical
and business partners
--- Knowledge and understanding of Business Continuity Plan (BCP)
and disaster recovery procedures/solutions
--- Production support experience in a financial services
--- Cloud computing experience
Other Desired Qualifications
--- 7+ years of Technology Infrastructure Service Delivery
--- Demonstrated ability to manage multiple and/or large technology
infrastructure components with broad scope of impact or a large
non-development related technology function for a line of
--- Experience working with scalable and resilient modern web
application architecture with multi geographical deployments
--- Experience working with high volume messaging and event
--- Exposure to application performance management across multiple
tiers and end user monitoring
CA-SF-Financial District: 333 Market St - San Francisco, CA
All offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Keywords: Wells Fargo Bank, San Francisco , Tech Relationship Manager 3, Executive , Diablo, California
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