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Tech Relationship Manager 3

Company: Wells Fargo Bank
Location: Diablo
Posted on: February 16, 2020

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ?Personal Cell? or ?Cellular? in the contact information of your application.

At Wells Fargo, we want to satisfy our customers? financial needs and help them succeed financially. We?re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you?ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo?s more than 70 million global customers.

This role is key and transformational for the Technology Infrastructure (TI) organization, as part of our Wells Fargo Technology target operating model. It is accountable for targeted CIO relationship management for one or more business verticals within Payments Virtual Solutions and Innovation (PVSI). The selected candidate will serve as a single point of contact for those defined CIO business verticals within PVSI. This leader is accountable for infrastructure portfolios and partners with the client to provide everything from cost levers to reduce total cost of ownership, to technology currency of the environments, to timely design and delivery of infrastructure solutions.

Position Responsibilities and Expected Outcomes

--- Accountable for a Line of Business Infrastructure portfolio. Ensure that the business needs are being met.
--- Be the voice of the client for all infrastructure needs.
--- Responsible for ensuring that the aligned CIO teams leverage enterprise services via TI to meet the needs of the business partners.
--- Ensure solutions are secure, scalable and stable. Partner with CIO leadership to champion solutions that meet both, availability and resiliency. Serve as an advocate for the customer during the implementation or configuration process of the chosen solution.
--- Serve as a champion for both business needs into infrastructure as well as infrastructure solutions back to business partners. There will be an expectation of strong bi-directional communication that will serve as an input source for business planning and execution across TI.
--- Use proven communication methods to promote shared understanding across diverse audiences, convey complex messages and issues clearly and credibly, use persuasive logic to win support or change views, and deliver difficult/unpopular messages with clarity and diplomacy.
--- Overall accountability for infrastructure roadmaps, demand forecasting and management, optimization through new and existing technology, SLAs, and transparency cost reporting.
--- Contribute to the design of a business or product plan including the identification of alternative approaches and applicable sourcing models. Consult with the client on appropriate solution choices that are in line with business requirements, presenting cost benefit analysis and reasoned arguments in support of the selected strategy and return on investment propositions.
--- Engage in collaborative problem solving and evaluation in an effort to understand the drivers that influence all parties and the levers that can be used in negotiating/influencing a desired outcome.
--- Keep up-to-date with business trends and the needs and issues of internal and external stakeholders, anticipating their future needs.
--- In partnership with architecture, champion the use and compliance of TI patterns architecture, standards and services.
--- Listen, understand and identify customer expectations, preferences and aversions to help drive TI product and process strategy.
--- Strategic Roadmap planning and execution.

Required Qualifications

--- 7+ years of technology delivery and relationship management experience with a client organization
--- 5+ years of infrastructure experience

Desired Qualifications

--- Relationship management experience delivering technology services between one or more internal technology organizations and medium to large internal lines of business
--- 7+ years of financial industry experience
--- Knowledge and understanding of Information Technology service delivery, direct business engagement and multiple technology domains
--- Knowledge and understanding of technology infrastructure: data center, network, storage, and compute domains
--- Budgeting, forecasting, and cost benefit analysis skills
--- Strategic planning and development experience
--- Ability to present to multiple levels of management
--- Ability to drive the requirements process with both technical and business partners
--- Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutions
--- Production support experience in a financial services company
--- Cloud computing experience

Other Desired Qualifications

--- 7+ years of Technology Infrastructure Service Delivery
--- Demonstrated ability to manage multiple and/or large technology infrastructure components with broad scope of impact or a large non-development related technology function for a line of business
--- Experience working with scalable and resilient modern web application architecture with multi geographical deployments
--- Experience working with high volume messaging and event streaming architectures
--- Exposure to application performance management across multiple tiers and end user monitoring

Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, San Francisco , Tech Relationship Manager 3, Executive , Diablo, California

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