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Business Analysis, Manager

Company: Equinix
Location: Redwood City
Posted on: January 17, 2020

Job Description:

Business Analysis, Manager

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Global Customer Care and Experience (GCCX) organization continues to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a Business Analyst support the business.

Leads analysis and reports, utilizing expertise to recommend improvements. Manages and executes larger projects - regional and/or cross-regional.

The GCCX Business Analyst will partner with GCCX Stakeholders to identify / review / analyze their business needs. Document requirements, define scope and objectives and formulate processes / systems to parallel overall business strategies.

RESPONSIBILITIES

* Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

* Leading ongoing reviews of business processes and developing optimization strategies

* Staying up-to-date on the latest process and IT advancements to automate and modernize systems

* Conducting meetings and presentations to share ideas and findings

* Performing requirements analysis

* Documenting and communicating the results of your efforts

* Effectively communicating your insights and plans to cross-functional team members and management

* Gathering critical information from meetings with various stakeholders and producing useful reports

* Ensuring solutions meet business needs and requirements

* Document test cases and test plan based on requirements gathered

* Performing user acceptance testing

* Serving as a liaison between stakeholders and users

QUALIFICATIONS

* A bachelor s degree in business or related field required

* 10+ years experience in business analysis or a related field

* Exceptional analytical and conceptual thinking skills

* The ability to influence stakeholders and work closely with them to determine acceptable solutions

* Advanced technical skills

* Excellent documentation skills

* Fundamental analytical and conceptual thinking skill.

* Experience creating detailed reports and giving presentations

* Competency in Microsoft applications including Word, Excel, and Outlook

* A track record of following through on commitments

* Excellent planning, organizational, and time management skills

* Experience leading and developing top performing teams

* A history of leading and supporting successful projects

* Lean Six Sigma Certification preferred or process optimization skills

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Keywords: Equinix, San Francisco , Business Analysis, Manager, Executive , Redwood City, California

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