SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Senior Telecom Engineer

Company: Five9
Location: San Ramon
Posted on: September 16, 2019

Job Description:


Senior Telecom Engineer

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise- based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence to enterprise collaboration tools. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. This position is located at our headquarters in San Ramon.

To complement our rapid growth, we are actively sourcing for an experienced Senior Telecom Engineer to join our cloud operations organization on a full-time basis. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP. This position is based at our headquarters in San Ramon, CA or can be located in the continental US.

Key Responsibilities:






  • Interface directly with customers telecom engineers and IT teams to deploy customized solutions and trouble shoot issues
  • Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
  • Analyze history of telecommunication related incidents and perform preventive measures
  • Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality
  • Provide root-cause analyses on service outages
  • Implement hardware and software deployments on the telephony network as required; deploy new services including interop testing with telecom carriers and customers
  • Capacity Management of telecom carrier SIP trunks
  • Capacity Management on telephony hardware including Session Border Controllers
  • Software licensing management of all telephony hardware including but not limited to Session Border Controllers, Text to Speech, Softphones, Audio Codes Boards
  • Reporting and tracking of capacity management and licensing on telephony carriers and hardware
  • Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network
  • Participate in on-call emergency rotation when needed


    Key Skills:






    • 7+ years of telecom engineer experience with VoIP/SIP voice applications
    • Must have a detailed, working and theoretical knowledge of voice and data communications, including switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc.
    • Strong theoretical and working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, MPLS, UDP, RTP, MTP etc.
    • Strong knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
    • Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
    • Experience with International Routing including ITFS and iDIDs
    • Ability to build SIP Trunks to customers and carriers
    • Work with Voice Architect to carry out and implement new voice designs and projects
    • Document and troubleshoot a multifaceted and complex voice network
    • Maintain telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA
    • Troubleshoot and resolve persistent problems and escalated issues
    • Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
    • Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH)
    • Familiarity with Wireshark, Empirix or other network protocol analyzers
    • Excellent working knowledge of telecommunications, maintenance processes and systems
    • Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice
    • Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
    • Excellent verbal and written communication skills are required
    • Excellent documentation skills are required


      Five9 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Five9, San Francisco , Senior Telecom Engineer, Engineering , San Ramon, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Technical Project Manager-Business Analyst (40-herm) - Project Manager/business Analysis, Is Respons
Description: This Technical Project Manager-Business Analyst 40-herm Position Features: br Project Manager/business Analysis, Is Responsible br Directs Appropriate And Timely Written
Company:
Location: Stanford
Posted on: 09/17/2019

Digital Service Technician - Up to $25/hr
Description: A well-know employer in the East Bay is actively seeking a Digital Service Technician. We are currently interviewing for this position, so please read the job description below and apply today br (more...)
Company:
Location: Berkeley
Posted on: 09/17/2019

Machine Learning Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring machine learning engineers. Want to work
Company: Hired
Location: Travis Afb
Posted on: 09/17/2019


DevOps Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring devops engineers. Want to work for a company you love Are you a DevOps (more...)
Company: Hired
Location: Acampo
Posted on: 09/17/2019

Heavy Equipment Mechanic - Woodland
Description: The County of Yolo is recruiting to fill a
Company: County of Yolo
Location: Woodland
Posted on: 09/17/2019

Machine Learning Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring machine learning engineers. Want to work
Company: Hired
Location: Sacramento
Posted on: 09/17/2019

Site Reliability Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring site reliability engineers. Want to work for a company you love Are you (more...)
Company: Hired
Location: Galt
Posted on: 09/17/2019

Site Reliability Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring site reliability engineers. Want to work for a company you love Are you (more...)
Company: Hired
Location: Walnut Grove
Posted on: 09/17/2019

DevOps Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring devops engineers. Want to work for a company you love Are you a DevOps (more...)
Company: Hired
Location: Lodi
Posted on: 09/17/2019

Site Reliability Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring site reliability engineers. Want to work for a company you love Are you (more...)
Company: Hired
Location: Herald
Posted on: 09/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds