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Operations Support Engineer

Company: The Last Mile
Location: San Francisco
Posted on: August 17, 2019

Job Description:

Please send resume and cover letter to if you are interestedJob Title: Operations Support Engineer--Work Location:San Francisco, CAReports to: Director of EngineeringAnnual Salary:Commensurate, based on experienceThe Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.--Position Description:--Members of the Engineering team manage and support technical operations across The Last Mile organization, ranging from internal tooling, and our platform as a service operated in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.Work with other members of the Engineering team to:Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalationsPrioritize efforts, and drive resolutions, escalating issues in a timely mannerMonitor platform infrastructure, responding to alerting, and escalating as requiredCoordinate platform updates, and deployments across the organizationRequirements:A passion for solving challenges, and empowering people through technologyStrong verbal, and written communication skillsExperience supporting MacOS workstationsA strong basis of *nix fundamentalsKnowledge of basic IP services and protocols (DNS, HTTP(S), SSH, IPsec)A strong understanding of computer hardware and peripheralsBasic awareness of information security practicesBonus points for experience with / supporting / managing:Scripting and automation in multiple languagesSoftware development, and CI/CD pipelinesInfrastructure using Ansible, and TerraformNetworks using Palo Alto Networks firewalls, and PanoramaRemote ChromeOS device installations and G Suite PoliciesRemote MacOS deployments using Open Source toolsTicket, and version control based workflowsPlease send resume and cover letter to if you are interested

Keywords: The Last Mile, San Francisco , Operations Support Engineer, Engineering , San Francisco, California

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