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Senior Support Engineer

Company: Kenshoo
Location: San Francisco
Posted on: June 15, 2019

Job Description:

Ready to take your career to the next level? Kenshoo is looking for the best and brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! Our work environment is very fast-paced and entrepreneurial, and we always do whatever it takes to make our customers successful! The Senior Support Engineer is an exciting position in the highest Tier of our global multi timezone Application Technical Support team. Daily tasks involve analytical work on complex tickets which requires query and (sometimes) script writing skills together with customer facing aspects to facilitate solutions for complex platform issues as well as customize and maintain the production environments. The Senior Support Engineer will be a resource, in addition to the team lead, for the broader team requiring them to have good leadership skills as well as a high level of technical ability.Most importantly, we are looking for someone talented and energetic who is dedicated and eager to learn. What You'll Do:

  • Become the goto tech support authority in the region, working closely with the US Team Lead
  • Gain expertise in Kenshoos products and systems to troubleshoot and debug functional issues
  • Work with clients, account managers, and technical staff to resolve application problems
  • Develop workarounds and recommend custom solutions for client needs
  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues and bugs
  • Develop automation tools and processes for the support group
  • Document troubleshooting and problem resolution steps
    Requirements:
    • A bachelor's degree in Computer Science or similar level qualifications
    • At least 5 years of proven experience in technical customer-support role
    • Strong knowledge and proven experience in writing SQL queries.
    • Strong delivery orientation (experience in working in B2B environment an advantage).
    • Strong technical and analytical skills
    • Excellent verbal+written English communication skills
    • Comfortable resolving high visibility customer issues without the need for team lead intervention
      Preferred Experience:
      • Knowledge of a scripting language.
      • Previous experience / knowledge in the areas of online advertising.
      • Fluent in additional languages
        Region: USA

Keywords: Kenshoo, San Francisco , Senior Support Engineer, Engineering , San Francisco, California

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