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Senior Mac IT Engineer (East Bay)

Company: Linde Group
Location: Emeryville
Posted on: May 19, 2019

Job Description:

We are currently hiring Senior Mac IT Engineers. Reporting to a team manager, this role will involve you in all aspects of IT as the "go-to" person for multiple Linde Clients. While you will have regularly-scheduled onsite hours weekly with each client, the Linde Team helps each member with support at other times. You're never on your own with your client-related issues. Your proactive approach with our clients and their technology allows you to have a more predictable schedule. So you get the enjoyment of multiple technical environments and the challenge of each, but in a reasonable work life.


Technical skills and experience are desirable, but worthless to us if you lack situational awareness. It is essential to be able to think about the big picture for our clients and team as well as anticipate needs before they develop. You will have a portfolio of several clients in and around the Bay Area. You must be able to drive to client sites, typically one or two a day, for half or full-day visits. With the support of our full technical team, and in collaboration with our Project Coordinator, Scheduler, and Team Manager, you will be responsible for every aspect of IT at each client.

Knowledge & Experience

  • At least four years experience in consulting / contracting style IT service
  • Experience in systems and network design and development
  • Solid grounding in core enterprise applications, including AD/OD, security, and backup
  • Solid foundation in Simpsons, Archer, Star Wars, and Godfather references
  • In-depth technical knowledge of network and Mac operating systems
  • Strong knowledge of software evaluation principles and practices
  • Proven project planning and project management experience
  • Strong troubleshooting methodology
  • Strong data privacy practices
  • Recent ACTC and/or Mac Server certification or commitment to achieve certification

    Interpersonal Skills

    • Must be a people-person to get hired here
    • Critical thinking skills with problem-solving abilities
    • Understanding of business and organizational goals and objectives
    • Superior written and oral communication skills
    • Excellent documentation skills
    • Ability to present ideas in user-friendly language
    • Ability to prioritize multiple tasks in entrepreneurial environments
    • Ability to build and extend existing client relationships
    • Enjoy self-supervision and working in a team-oriented, collaborative environment

      What to Expect

      • Build and maintain great relationships with our clients--
      • Maintain and manage hardware and software on desktops, laptops, mobile devices, and related equipment in PC environments--
      • Respond to clients' requests for hardware and software assistance and provide training--
      • Maintain routers, switches, and wiring--
      • Perform troubleshooting, support, and upgrades including rebuilds and hardware replacement
      • Equipment and software recommendations and sourcing--
      • Research new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiency--
      • Leave the gun, while, at the same time, remembering to take the cannoli
      • Develop, deploy, and manage IT-related projects as assigned--
      • Assist clients when needed, up to 24x7, when called upon in an emergency
      • Generally, hold the big picture for each of your clients about technology and their goals
      • Other related duties as assigned

Keywords: Linde Group, San Francisco , Senior Mac IT Engineer (East Bay), Engineering , Emeryville, California

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