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Application Support Engineer

Company: Minted
Location: San Francisco
Posted on: July 13, 2018

Job Description:

About Minted Engineering

We are a growing, hands-on, flat organization. Our engineers to take on multiple roles and challenges not defined by titles. Regardless of who you are on the engineering team, you will contribute to and have a big impact on the final product from day one. We have a strong culture of mentoring and promoting from within, as well as project roadmap that enables us to cross-train and learn from one another. We place a lot of emphasis on good engineering practices while retaining the flexibility of allowing each engineering team to have independent agile processes. Diversity is important to us, and we treat each other with respect and empathy.

We are a metrics-driven organization and strive to measure the impact of every feature and improvements we make. We believe in true internal transparency and share information widely across teams and departments. We believe that an engineer who fully understands the business considerations and long-term vision builds better products.

About the Team & Role

Minteds Fulfillment Team seeks an Application Support Engineer to join us in our San Francisco office.

Minteds custom-designed offerings require high-quality on-demand Manufacturing and Fulfillment, Design Operations and Customer Service Operations to delight our discerning customer base. Our challenges include improving and expanding our Fulfillment systems to elastically scale to ever-growing volumes of orders, adaptation for continuously expanding line of products, and continuous optimization of costs, while maintaining the high bar of product quality and customer service. We are looking for a Software Engineer that can leverage their deep technical experience to help us address those challenges.

You will work cross-functionally with Customer Operations and Engineering teams at Minted, and with our manufacturing pipeline, to troubleshoot operational issues, unblock customer orders, and improve our processes and software. You will be the driving force behind development of our new tools, aimed at improving your own efficiency, as well as efficiency of Customer Service and Engineering.

Responsibilities


  • Monitor and track ongoing issues with our vendors and our internal systems.
  • Analyze and prioritise the issues
  • Use the existing software tools to address the issues, and communicate back the status
  • Work collaboratively with the other engineers on Fulfillment team, and other teams within the company, in addressing the issues not covered by the existing toolset.
  • Based on the acquires experience, propose additional tooling for our engineering pipeline, in pursuit of higher efficiency for the entire Fulfillment team

    Requirements

    • 3+ years experience in technical support - REQUIRED
    • Experience with technical troubleshooting for software products - REQUIRED
    • Hands-on experience with MS Word and Excel - or Google Docs and Google Sheets - REQUIRED
    • Hands-on experience with SQL - REQUIRED
    • Hands-on experience with any programming language is a BIG PLUS
    • Strong written and verbal communication skills are a BIG PLUS
    • People skills is a BIG PLUS
    • Hands-on experience with JIRA is a PLUS

      About Minted

      Minted is a lifestyle brand and design marketplace connecting you with the worlds best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.

      Minteds mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered. We aim to build a lasting brand representing the most commercially successful design community in the world. Minted was founded by successful serial entrepreneur Mariam Naficy.

      Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team. We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.

      Keywords: Minted, San Francisco, Application Support Engineer, Engineering, San Francisco, California

      Click here to apply!

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