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Network Support Engineering Intern - Fall 2024 (Meraki)

Company: Cisco
Location: San Francisco
Posted on: May 14, 2024

Job Description:

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco.

Y ou will...

  • Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor
  • Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
  • Gain an understanding of the networking field by participating and engaging in various courses
  • Assist with lab testing work as needed for Meraki products
  • Identify issues suitable for entry in the Meraki Knowledge Base
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices
  • Read and analyze packet capture using Wireshark
    You are....

    • Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master's degree will not be considered
    • Hardworking and interested in exploring the Networking field
    • Passionate to assist and problem-solve with customers
    • Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
    • An efficient communicator and problem-solver
    • Networking certifications a plus: CCNA, CCNP CWNA, etc.
    • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
    • Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
    • Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
    • Authorized to work in the U.S. without requiring sponsorship now or in the future

      Qualifications

      • Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
      • A passion to assist and problem-solve with our customers
      • Outstanding account management, follow-through, and problem-solving skills
      • Resourcefulness and attention to detail
      • Excellent communication skills, both written and verbal

        Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

        At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

        Message to applicants applying to work in the U.S. and/or Canada:

        When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

        U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

        Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

        .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

        1.5% of incentive target for each 1% of attainment between 50% and 75%;

        1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

        For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, San Francisco , Network Support Engineering Intern - Fall 2024 (Meraki), Engineering , San Francisco, California

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