Customer Support Engineer - North East
Location: San Francisco
Posted on: September 21, 2023
Oxford Instruments is searching for a Customer Support Engineer
who is experiencedwith troubleshooting and repair
ofetch/deposition/Ion Beamtools including,vacuum systems, RF
systems, HV power supplies, PLCs,to join our Plasma team. This
position will be based in the New England/Northeast area.How we
workWe're committed to being the leading provider of high-tech
products and services for the world's most important industrial and
scientific research communities. Our people are vital to our
success. We strive to offer the opportunities that will attract,
motivate and retain the very best talent in our sector. This
involves creating an inclusive environment and culture, where
difference is valued and people are recognized for what they
deliver and bring to the team.Empowering People to Make a
DifferenceWe don't wait for change to happen. We enable it. That's
why we aim to create the best working environment and culture for
our people to thrive. We share the same goals and value diversity
of thought, perspective and experience. With a focus on the ongoing
development, engagement and wellbeing of our people, we know we
will continue to exceed customer expectations and drive change for
the future.About the Opportunity:We have an exciting opportunity
for a Customer Service Engineer (CSE) to join a team of innovative
and dedicated professional. The CSE willinstall, train and provide
ongoing maintenance of complex systems throughout the United States
and establish and maintain a high degree of customer satisfaction
and confidence by appropriate actions and attitude acting as an
advocate for the customer.Key Responsibilities: Install, and ensure
the operation of assigned systems and options to factory
Perform Basic "User Familiarization" Training at installations.
Ensure the customer is aware at all times of the correct method to
obtain basic results, basic safety and system care.
Trouble shoot and repair all assigned systems to the appropriate
level, ensuring that the system is returned to full operation
Perform instrument verification in accordance with departmental
policies and procedures.
Ensure that costs generated by actions undertaken are
Ensure that all resources allocated e.g. vehicle, tools, test
equipment are maintained in good condition.
Understand and control available resources to achieve customer
satisfaction (such as Product Managers)
Communicate with customers concerning the status of repair and or
safety issues arising from work on their system, in a timely
Promote a positive image of Oxford Instruments in all
communications, whether in person, by telephone or in writing.
Advise customers on the availability of Oxford instrumentation
related options, upgrades and support contracts.
Initiate Field Service Reports for each customer visit/repair in
order to document instrumental and/or customer problems and the
resolution of those problems.
Submit in a timely manner all reports including but not limited to
(Carfs, Installation, Service, Schedule, expenses) and information
on recurring or potential problems.
Provide reports which include information, suggestions,
recommendations and/or modifications to instrumentation, policies,
manuals or concepts.
Work closely with local sales representatives and agents to promote
future sales, while understanding and maintaining customer
satisfaction. The right canidate will meet the following criteria
Three to six years related experience and/or training; or
equivalent combination of education and experience.
Experience with troubleshooting and repair ofetch/deposition/Ion
Beamtools including,vacuum systems, RF systems, HV power supplies,
PLCs,etc. is required
The individual should work independently, is accountable for
meeting their own obejectives, and is subject to a flexible work
pattern which will involve travel and/or working outside normal
working hours when necessary.
Excels with working within a Windows environment and familiar with
A sound background in ERP systems, CRM, and Microsoft Suite of
Ability to perform multiple tasks simultaneously and manage
Aability and willingness to travel overnight 70% of the time. 80%
of work-related travel will be domestic, 20% international.
A valid passport is required.Oxford Instruments Perks and benefits:
Generous benefit packages -We offer ouremployeescompetitive health
insurance options, including Medical, Dental, and
Our 401k program has options for saving both pre- and post-tax
dollars for retirement.
Paid Time Off (PTO) Work-life balance is a key part of our company
culture here at OI, and we know that our employees dotheir best
work when they can take the time they need to rest and recharge.
Employees start with 4 weeks ofPTO which is accruedeach pay
Holidays -We recognize 12holidays this year
In addition to all the standard PTO options, OI proudly offers a
generous and progressive paid family leave policy.
Professional Development - OI supportsyou and
yourprofessionaldevelopmentwith $5,250available inannual
tuitionreimbursementafter 6 monthsof service.Oxford Instruments
requires all employees to be fully vaccinated by their first day of
work. The Company will consider requests for medical or religious
accommodation as required by law.Applicants must be authorized to
work for ANY employer in the US. We are unable to sponsor or take
over sponsorship of employment Visa at this time for this
position.Oxford Instruments Company is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, age, religion, sex, sexual orientation, national origin,
disability or protected veteran status. EOE/M/F/D/VThis employer
participates in E-Verify and will provide the federal government
with your Form I-9 information to confirm that you are authorized
to work in the U.S. If E-Verify cannot confirm that you are
authorized to work, this employer is required to give you written
instructions and an opportunity to contact Department of Homeland
Security (DHS) or Social Security Administration (SSA) so you can
begin to resolve the issue before the employer can take any action
against you, including terminating your employment. Employers can
only use E-Verify once you have accepted a job offer and completed
the I-9 Form.Note to recruitment agencies: Oxford Instruments does
not accept agency CV's. Please do not forward details to our jobs
alias, Oxford Instruments employees or any other company location.
Oxford Instruments is not responsible for any fees related to
unsolicited CV's.#LI-EB1 #LI-remoteTagged as: Client Service,
Source --- feeds.whatjobs.com
Keywords: Remotetribe, San Francisco , Customer Support Engineer - North East, Engineering , San Francisco, California
Didn't find what you're looking for? Search again!