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Senior Solutions Engineer (ServiceNow) (Remote)

Company: City Innovate
Location: San Francisco
Posted on: March 19, 2023

Job Description:

City Innovate is a SaaS startup in the GovTech space on a mission to make the government a force for social good. We are strategically structured as a public-benefit corporation to ensure that we keep our focus not just on revenues but also on the needs of the people served by the government. We are passionate about making our customers' lives better and building products that help them deliver better services to the public. Our Founders have also placed strong emphasis on company culture, promoting a collaborative team environment where entrepreneurship is always celebrated. City Innovate is seeking a Senior Solutions Engineer to work closely with our growing customer base through their implementation of our SaaS Product. As Senior Solutions Engineer you will serve as the subject matter expert, both internally and externally, to help develop and maintain solutions to customers business needs. Additionally, you will serve as the subject matter expert for all things integration between City Innovate's platform and ServiceNow. Requirements

  • 3-7 years experience as a Solutions Engineer or Consultant
  • Proficiency with the ServiceNow platform, including experience integrating with external platforms
  • Experience with ServiceNow development, including Strategic Portfolio Management and Customer Service Management (CSM), scripting, business rules, client scripts, custom apps, or development methods
  • Experience with implementing scripted Web services in ServiceNow
  • Experience working with APIs to connect 3rd party systems with ServiceNow
  • Ability to actively listen to requirements, both internally and externally, and provide solutions to address business issues
  • Experience using extensive technical knowledge to configure software systems for customers
  • Can research and create new technical solutions for potential clients
  • Ability to efficiently prioritize tasks and deliver on time
  • Experience working with or within governments or have a general understanding of government procurement processes is a bonus Benefits
    • $120,000- 160,000 depending on experience
    • 100% of Employee Medical, Dental, and Vision insurance paid for by City Innovate
    • 100% remote
    • $500 remote office setup
    • We are a dynamic, diverse, and inclusive workplace that respects and celebrates people of all backgrounds.

Keywords: City Innovate, San Francisco , Senior Solutions Engineer (ServiceNow) (Remote), Engineering , San Francisco, California

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