Customer Success Engineer

Company: Chartio
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Chartio is helping businesses get access to their data as-is and visualize it...fast. We need someone with both technical and people skills to help our customers and prospects use Chartio to do their jobs better!-- Our Customer Success team is a key differentiator in our space, and highly regarded by our customers. You'll be aiding our customers pre-and post sales with support and troubleshooting, technical implementations. You'll also be the liaison to engineering, product, and marketing teams to advocate for our customers. This role is ideal for a candidate looking to make the move from Success to a Sales Engineering role. Day-to-day responsibilities-- Be on the front line for Chartio's customers and potential customers Advocate for customers and represent their needs internally-- Use your in-depth knowledge of data and Chartio to help our customers become experts themselves Analyze data and draw insightful recommendations for customers--Develop repeatable technical customer solutions-- Document technical solutions to help both internal and external teams-- Collaborate with our engineering team for further troubleshooting, bug fixes, and workarounds Requirements

• 2-3 years of in-house analysis experience
• Experience with Business Intelligence tools
• Knowledge of how businesses use data to drive decisions
• Creative problem solving
• Ability to make well-informed decisions with minimal oversight
• This position will be full time and based out of San Francisco, CA Desireables
  • Confident presenting in front of a room of executives
  • Great health, dental and vision insurance

Keywords: Chartio, San Francisco , Customer Success Engineer, Engineering , San Francisco, California