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Desktop Support Engineer

Company: Varo Money, Inc.
Location: San Francisco
Posted on: February 25, 2021

Job Description:

We're on a mission to empower hard-working Americans to achieve greater financial resilience; arming them with the products and support they need to create healthy financial habits. Through our mobile app, we offer customers premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, and solutions to build, repair, and access credit. Our state-of-the-art technology provides tech-first features to help people achieve their financial goals and manage their money more easily. Varo is distinct from other fintechs: We've made history as the first and only consumer fintech to be granted a national bank charter by the Office of the Comptroller of the Currency (OCC). Our unique team combines the best of tech and banking, and we're wildly passionate about keeping our customers happy by helping them manage and grow their money. Our teams are based in San Francisco and Salt Lake City. Privately held, we've raised over $419M to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund / TPG Growth, Gallatin Point Capital, Harbourvest Partners, and Progressive Insurance. ABOUT THE VARO IT TEAM We are looking for a Desktop Support Engineer to join our small but mighty team. Varo is a great opportunity for candidates who want to work with great engineering and finance experts, have amazing aptitude to solve technical problems, enjoy collaboration, and helping others. Most of our employees are very technical and use a combination of Apple & Lenovo/Dell hardware. You will work with high-quality equipment and a talented team that will help usher Varo into the next phase of its maturity. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will ultimately be to help ensure that our corporate IT infrastructure runs smoothly and efficiently. WE ARE LOOKING FOR A DESKTOP SUPPORT ENGINEER WHO WILL

  • Installing and configuring software, hardware, and networks
  • Monitoring system performance and troubleshooting issues
  • Ensuring the security and efficiency of Varo's corporate IT infrastructure
  • Install, configure software and hardware
  • Monitor performance and maintain systems according to specific security requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups, and firewalls
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Build an internal knowledge base with technical documentation, manuals, and IT policies PREVIOUS EXPERIENCES THAT'LL HELP YOU BE GREAT
    • Proven experience as a Desktop Support Engineer, System Administrator, or similar role
    • 1-4 years of experience with thin servers, Active Directory, networks (LAN, WAN), and patch management using SCCM/Jamf/WSUS
    • 1-3 years experience in administration of AV/Malware Tools like Sophos, CarbonBlack, and CrowdStrike.
    • 1-3 years of experience administering macOS, Windows, iOS/Andriod Hardware
    • Administration of SaaS applications GSuite, FreshService, Jira/Confluence, Slack, OKTA, and MDM Software
    • Setup and support of shared company technical equipment - Printers, Conference room AV, Dashboard TVs
    • Willingness to work well as part of the team or independently as an SME for projects
    • Resourcefulness and problem-solving aptitude BONUS POINTS
      • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
      • Ability to create scripts in Bash, Powershell, or other languages
      • Design, configure, and deployment of MDM Platforms (Jamf, Kandji, Airwatch, InTune, SmartDeploy)
      • Experience with HP Aruba Wireless Management
      • Experience with Palo Alto Firewalls, implementation of policies and enforcement At Varo, we are committed to living our values. We hope these resonate with you. Customers First: Understand the problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love. Assess new initiatives with the customers' interest in mind. Act with empathy.-- Take Ownership: Bias towards action. Have high standards. Be accountable for the results of your work, our product, our company. Trust others to own it. Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it's not easy. Assume best intentions. Bring your full self to work. Stay Curious: Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions. Make it Better: Think big. Set high goals. Work towards long term value rather than short term wins. Create change. Be resilient. Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information. Varo takes this matter seriously, and is working closely with the appropriate authorities to effectively address the issue. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Varo Money, Inc., San Francisco , Desktop Support Engineer, Engineering , San Francisco, California

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