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Sr. Product Engineer - Energy Products

Company: Tesla
Location: Palo Alto
Posted on: December 5, 2019

Job Description:

The Role Tesla is committed to having industry-leading uptime in our deployed fleet of grid storage batteries, and we are using the data collected from our connected systems to find problems before the customer does. The Tesla Energy Product team is looking to hire a senior product engineer to identify and root cause design, process, or firmware failures in our fleet of energy storage systems. You will be leading the effort to diagnose, troubleshoot, document and train our support teams to ensure our customers are delighted using the product. Responsibilities * Troubleshoot and root cause failures for product field failures and lead cross-functional project management effort to drive necessary actions with manufacturing, design, field service, customer and technical support teams and other relevant teams * Work with the engineering and manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future products * Provide support on escalated customer cases in order to minimize system downtime, through day to day coverage of internationally distributed service cases. * Work with field service and technical support teams to create documentation and training to support field commissioning and service actions and ensure consistent and stable global service operations. Must have requirements * BS in mechanical or electrical engineering with 5 years or experience or MS degree with 3 years of experience in product development, reliability engineering, failure analysis, systems test engineering, product quality, or service engineering * Experience using Python or equivalent for data analysis * Proven cross-functional leadership and collaborative skills * Strong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systems * Strong prior experience troubleshooting mechanical, material, electrical, system, firmware, or process failure modes * Excellent oral, written communication skills Nice to have requirements Experience with battery, solar or inverter systems a plus but not required Work travel is expected to be about 10% in this job. This would include traveling to customer sites, our manufacturing facilities, etc. Apply Tesla participates in the E-Verify Program

Keywords: Tesla, San Francisco , Sr. Product Engineer - Energy Products, Engineering , Palo Alto, California

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