Customer Service Representative
Company: Daiohs U.
Location: San Leandro
Posted on: April 1, 2026
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Job Description:
At First Choice Coffee Services , we’re on a mission to fuel
workplaces across the nation with unbeatable customer service and
top-quality office coffee solutions. For nearly 50 years, we've
proudly served businesses throughout the U.S., delivering premium
coffee experiences right to their break rooms. We're currently
seeking a Customer Service Representative to join our growing team!
If you're energized by a fast-paced environment and have a passion
for delivering great service, we’d love to hear from you. Why Join
Us? Be part of a trusted, established company Enjoy a supportive,
team-oriented work culture Take pride in helping businesses stay
fueled and focused Bring your drive, reliability, and commitment to
excellence— and let’s brew success together! What you'll be doing –
The Role: Processes incoming calls and emails, including customer
orders submitted by telephone, email, and fax. Relays all customers
concerns and requests related to products, services, and equipment
to the appropriate Daiohs team members, in a timely fashion.
Generates daily manifests for Route Drivers and Service Technicians
using the Company’s specialized computer software. Checks in with
Route Drivers at the end of the workday and reconciles all customer
funds received during deliveries. Dispatches Service Technicians to
respond to repair calls and coordinates service installations.
Makes regular calls to accounts with outstanding balances and
assists in maintaining accounts receivable over 60 days and
attrition at five percent or less. Processes and applies payments
to customer accounts Communicates sales leads to appropriate branch
personnel. Provides backup support with daily sales reports, bank
accounts, and month-end processes in supervisor’s absence. Keeps
records of customer interactions, processes customer accounts, and
files documents. Develops and demonstrates thorough knowledge of
the Company’s products, services, and pricing structure. Solicits
sales from customers during promotions. What’s in it for me? – The
Benefits Starting hourly rate of $19.00 - $24.00 401(k) and company
matching Medical, Dental and Vision Insurance Employee Assistance
Program Flexible Spending Account Life insurance Paid vacation and
sick time 9 paid holidays Requirements What you’ll bring – The
Person: High school diploma or equivalent At least 1 year of office
experience required Daiohs USA is committed to providing all
applicants and employees equal employment opportunities when it
comes to hiring, job assignments, compensation, benefits, training,
and all other work-related matters. Personnel decisions at Daiohs
are made without considering someone’s legally protected
characteristics, such as their race, color, religion, gender,
gender identity or expression, pregnancy, sexual orientation,
marital status, age, national origin, ancestry, citizenship,
physical or mental disability, genetic information or
characteristics, diagnosis or history of cancer, military or
veteran status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: Daiohs U., San Francisco , Customer Service Representative, Customer Service & Call Center , San Leandro, California
