Concierge / Resident Services Coordinator
Company: Sares-Regis Group
Location: Menlo Park
Posted on: January 3, 2026
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Job Description:
Concierge / Resident Services Coordinator US-CA-Menlo Park Job
ID: 2025-5862 Type: Regular Full-Time of Openings: 1 Category:
Customer Service/Support Middle Plaza Overview We are growing!
Sares Regis Group of Newport Beach, California, is a privately held
real estate development, investment and management firm that
focuses on commercial properties and multifamily communities in the
western U.S. Since its founding in 1993, SRG has developed and
acquired more than $7 billion in commercial and residential assets.
The company manages a combined portfolio of approximately 25
million square feet of office and industrial space and 42,000
apartment units. OPPORTUNITY: CONCIERGE / RESIDENT SERVICES
COORDINATOR– MENLO PARK, CA Sares Regis Group is seeking an
experienced customer service professional to work at our beautiful
215-unit community, Middle Plaza Apartments! This is a great career
opportunity in an ideal location! Essential Functions: ·
Responsible for greeting prospects, guests and visitors as they
arrive to our community · Provide a personalized experience, with
emphasis on care and convenience for our future and current
residents · Engage with residents, fostering an ongoing, positive
relationship while confirming their expectations are being
fulfilled · Respond to resident complaints and concerns in a timely
and professional manner, making sure every situation handled ends
with gratification · Act as the communication center providing
residents community happenings daily, weekly, or monthly via the
computer portal and postings. · Plan, promote and deliver resident
events and activities ensuring resident’s find value outside the
walls of their apartment home · Identify, communicate and implement
opportunities to improve resident happiness and service.
QUALIFICATIONS • Must have experience in customer experience with
ability to pass fair housing exam. • Yardi experience is a plus. •
Must have relevant experience. • Ability to effectively communicate
both written and verbal. • Experience with file audits, customer
service and resident engagement a must! • Ability to work
independently without direct supervision. • Must have knowledge of
operations software used at the property level; Outlook, Internet
software, EXCEL, and WORD. • Current driver's license and auto
insurance. • Able to work weekends and overtime as job requires.
Salary is $28.00-$30.00/hour. We offer a competitive compensation
package that includes a 401(K) match, rental incentive and renewal
compensation, bonuses, and rental discounts depending on location.
Regular full-time employees who work between 30-40 hours a week are
eligible for medical, dental, vision, other voluntary benefits and
vacation accrual. Sick time accrual is provided in accordance with
law. PLEASE APPLY ONLINE AT: SARES REGIS CAREERS WEBSITE EQUAL
OPPORTUNITY EMPLOYER All positions contingent on completion of
successful background screen and drug test. PM21 Compensation
details: 28-30 Hourly Wage PIcdc85eeb7abc-37156-39183544
Keywords: Sares-Regis Group, San Francisco , Concierge / Resident Services Coordinator, Customer Service & Call Center , Menlo Park, California
