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Principal Technical Documentation Writer

Company: Model N
Location: San Mateo
Posted on: June 17, 2019

Job Description:

You work effectively in a fast-paced team environment focused on delivering products, developing documentation for new products and features, and maintaining existing documentation for ongoing releases. You are an influential member of the team who works closely with Product Managers to understand the business use cases which drive new functionality as well as with the Product Development team to understand how things work. You must be a self-starter who gets involved early in the Agile process and establishes your presence as the advocate for our partners and customers. This is not a passive, wait for others to tell you what to do kind of role so we're looking for candidates who enjoy jumping in and making things happen!

Job Responsibilities:

  • Deliver accurate customer-facing documentation on time and with a high degree of quality.
  • Create strategic initiatives around authoring environments and development processes.
  • Create documentation from scratch for new products.
  • Develop and implement single-source strategies.


    • 7+ years of experience in high growth, tech environments building documentation for Saas solutions
    • Specific technical expertise in MindTouch and Confluence
    • Knowledge of cloud infrastructure concepts and technologies
    • Impeccable written English skills
    • Strong team player with outstanding communication, organization, and interpersonal skills.
    • A history of fearless hands-on investigation and product use and a strong customer advocate mentality
    • Comfort with agile, swiftly changing, dynamic software development situations
    • Ability to learn new technologies quickly
    • Ability to establish and follow style and usage guidelines
    • Ability to drive, follow, and evangelize cross-team processes
    • Experience using enterprise-grade bug tracking systems, such as JIRA
    • Experience using content collaboration tools like Confluence and MindTouch.
    • Must understand content reuse and single sourcing.
    • Experience and commitment to capturing and maintaining institutional knowledge
    • A Bachelor's degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environments

      Nice to Have:

      • People management experience or leadership of a significant documentation team effort.
      • Knowledge of Salesforce configuration and administration.

        Model N - About Us:Model N (MODN: NYSE) manages over $500B of revenue for the world's most demanding growth companies. In the wake of digital disruption, there is a growing revenue execution crisis making it harder than ever for these companies to know and grow their True Top Line. It is a strategic imperative for life sciences and high tech companies to have a system of record designed to maximize revenue, avoid revenue leakage, and ensure compliance. Model N is that trusted system of record, with a comprehensive Revenue Execution suite ready for these industries.

        Model N is a pioneer and a leading provider of revenue management cloud solutions for the life science, technology, and manufacturing industries. Our solutions enable our customers to maximize revenue and reduce revenue compliance risk by transforming their revenue lifecycle from a series of tactical, disjointed operations into a strategic end-to-end process. Our customers use our application suites to manage mission-critical functions, such as pricing, contracting, incentives and rebates. Our solutions serve as the system of record for our customers' revenue management processes and provide a competitive advantage for them. Our application suites are built on a modern, cloud platform that is delivered as SaaS. Model N markets a family of Revenue Cloud application suites designed to meet the unique, strategic needs of these industries. Our Revenue Clouds are then further configured to meet the specific needs of our customers. Our Revenue Clouds serves as the system of record for, and automates the execution of, revenue processes such as quoting, pricing, contracting and incentive and rebate management. In addition, our Revenue Clouds provide analytical insights to define and optimize revenue strategies. Each of these Revenue Clouds consists of several applications, which can be purchased together or as separate standalone applications. Model N augments our Revenue Clouds with implementation, managed, strategic, and customer support services. Model N customers include Pfizer, J&J, Sanofi, BMS, Gilead, Abbott, Abbvie, Shire, Stryker, Intel, ST Micro, NXP, Broadcom, Qualcomm, and Philips.

        Model N's 800 employees are located in our HQ in San Mateo, California and in offices in Denver, Chicago, Princeton, NJ, Waltham, MA, Portland ME, Geneva, Hyderabad, and Ahmedabad. Our company culture is deeply committed to our core DARE (Dream, Align, Respect, Excel) values and we put people first as our strongest, most valuable asset. We work hard to foster an environment where employees feel a strong sense of teamwork, alignment to common goals and, most importantly, respect and appreciation for their contributions to the company's success.

Keywords: Model N, San Francisco , Principal Technical Documentation Writer, Advertising , San Mateo, California

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