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Sr. Product Manager of Product Tools: Metrics and Reporting

Company: JPMorgan Chase
Location: San Francisco
Posted on: November 26, 2022

Job Description:

Job Description As a Sr. Product Manager of Product Tools for Metrics and Reporting within the Product Owner Enablement & Tooling team, you will set and drive strategies for how JP Morgan Chase Global Technology Teams will better discover, prioritize, track, and report metrics that guide product success.
We are a new organization that's modernizing the tools ecosystem all Product roles across JP Morgan Chase will use every day to support empowered product teams. You'll work alongside people who have conceived and led successful products from Silicon Valley to NYC, bringing together learnings from a range of different industries.
Metrics/reporting examples include but aren't limited to the following:

  • Voice-of-customer
  • OKR correlation to product
  • Flow and velocity
  • Team Health
    Consider what the above mean to a product organization. How should these influence decisions? What processes and data can be standardized and where do teams need more autonomy? How can tools and reports help?
    Success in this role requires:
  • A background in product development -- you've been part of a successful product team, and you can speak credibly from experience around what success can look like
  • Experience in data-driven analytics and insights - you enjoy mining data and developing insights and recommendations for product teams
  • Accountability for conceiving and driving the creation of tools that aid LOBs to better utilize metrics and reporting to produce value outcomes
  • A natural curiosity about how data can help inform decisions and priorities
  • A high degree of stakeholder empathy along with the ability to make hard choices - you'll be accountable for maintaining a backlog and authorized to make decisions around it
  • An ability to synthesize market trends, customer needs with strategic goals, set a vision, and define/maintain an outcome-based horizon roadmap
  • Effective partnership within a leadership trio along with Engineering and Design to provide technical and customer-centric requirements respectively
  • A strong sense of mission and the value metrics, data, and tools can bring to a product organization
  • An ability to influence through conceiving and articulating a thoughtful narrative - i.e. "story telling"
    Responsibilities include, but are not limited to:
  • Gather and deeply understand metrics and reporting needs, current processes/tools, as well as industry best practices and landscape
  • Uncover and build a prioritized backlog and horizon roadmap of outcomes
  • Drive build vs. buy decisions
  • Oversee the product lifecycle from concept to sunset, including building business strategies, performance objectives
  • Work collaboratively with Engineering Leads, Design Teams and Customer Success teams to ensure roadmaps strike the right balance between business outcomes, customer needs, technology enablement and adoption
  • Manage the end-to-end product performance, including financial, risk, operations and business performance
  • Inspire teams to build services and technologies that will be the backbone of technology at JPMC
    This role requires a wide range of strengths and capabilities, including:
  • MS/MBA degree or equivalent experience
  • At least 5+ years relevant work in product and agile teams
  • At least 5+ years' experience in a Product role
  • Prior experience specifying report requirements to be implemented in tools such as PowerBI or Tableau (hands-on experience is better)
  • A strong understanding of Agile methods
  • Strong market intelligence and customer-orientation background
  • Strong leadership and organizational skills focused on transformation of tooling ecosystem About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
    The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
    As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
    Equal Opportunity Employer/Disability/VeteransAbout the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Keywords: JPMorgan Chase, San Francisco , Sr. Product Manager of Product Tools: Metrics and Reporting, Advertising , San Francisco, California

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