Marketing Coordinator
Company: StaffChase
Location: San Francisco
Posted on: May 16, 2022
Job Description:
Job Title: Marketing CoordinatorLocation: SAN FRANCISCO,
CADuration: 12 Months
Description:MERAKI JOB TITLE: Meraki Executive Briefing Experience
Coordinator
ROLE:A successful Executive Briefing Experience (EBX) presents
opportunities for relationship building, contributes to business
results, and allows us to gain customer insights that might advise
future strategies and solutions. You will have the opportunity to
help co-create and craft the future of the Meraki EBX Program and
contribute to the growth and scale of the program.
RESPONSIBILITIES:As the EBX Coordinator, your role will be a
balance of developing, and delivering outstanding customer briefing
experiences for our customers, partners, and strategic prospects,
while also managing the operational aspects of the program.
You will work closely with the Meraki EBX program managers, account
teams, and other key stakeholders throughout Meraki. You will be
responsible for developing and implementing new process
improvements, program materials for sales, improved communication
strategies, and managing consistent reporting of the program's
metrics and achievements. Additionally, you may be asked to get
involved in assisting in other customer-facing marketing activities
both globally and specific to the region.
RESPONSIBILITIES:
- Responsible for general administrative support of the Briefing
Program team and visiting customers
- Generate reports on briefing metrics and measures
- Maintain inventory of all supplies and customer giveaways
- Provide concierge-style service to all customers; meet and
greet customers as they arrive at reception and escort them to
their briefing room
- Be present at and alert during briefings, reading the room and
bringing snacks or water as needed
- Organize internal meetings and events other than briefings that
take place in the Briefing Center
- Personalize customer collateral and welcome screens
- Provide logistical/concierge support for customers and account
teams if needed including dining, transportation, lodging,
entertainment
- Manage vendor relationships with catering, hotels,
transportation, gifts
- Coordinate with security and reception desk. Greet clients and
bring them to the dedicated space
- Serve as point of contact for security, facilities, A/V,
etc.
- Refresh all marketing collateral and maintain inventory
- Update the briefing schedule daily and share it with the lobby
receptionist
- Collect any necessary information for customer engagements with
the account team (time, date, catering, hotels, special requests,
etc.)
- Prepare all customer and account team name badges
- Coordinate the ordering of catering for all engagements
including the setup/breakdown and cleanup
- Manage all catering procurement details (coordination for
delivery, collection of receipts, and recording billing
information)
- Process all facility-related expenses and reconcile
regularly
- Handle the distribution and collection of briefing feedback
forms, including entering feedback data into the briefing
management system and providing results to the account team
- Manage pre-engagement arrangements before the start of the
briefing, which includes the cleaning and setup (meeting logistics
- agenda, feedback forms, name tents, badges, A/V setup, pad/pen,
etc.)
- Refresh coffee in briefing rooms as needed
- Assist with any ad hoc customer or account team requests (local
restaurants, hotels, theaters, events, etc.)
- Participate in regular meetings with EBX PM to discuss upcoming
engagements
- Maintain relationship with Facilities management to address
facility-related issues or needs (plants, light bulbs, AV
maintenance, replacement, etc.)
- Manage kitchen including daily cleaning, maintenance, and
inventory; may also require stocking beverages, snacks, and
supplies regularly
- Work with Facilities management to ensure the space meets
expectations about appearance, cleanliness, functionality, and
overall quality experience
- Assist Customer Marketing Team on special projects during times
of low EBX volume
- Update and manage the distribution of EBX program materials
through various channels
- Manage the briefing tool (BriefingSource) to ensure the tool is
updated, and relevant to the program
- This role will be required me to be in San Francisco for
in-person customer briefings and will be remote the rest of the
time
MINIMUM REQUIREMENTS: ("Must have" Qualifications)
- Attention to detail
- Professional appearance and manner
- Ability to work effectively with people at all levels
- Ability to deal with last-minute changes and deadlines while
showing grace under pressure
- Strong interpersonal and customer service skills
- Ability to prioritize and manage multiple tasks
simultaneously
- Strong verbal and written communication skills
DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: ("Nice to have
Qualifications")
- Willing to do "whatever it takes in the interest of a
world-class customer and account team experience.
- Demonstrated ability to problem-solve
- Strong administrative skills
- Intermediate Microsoft Office Suite skills
- Ability to work independently with minimal supervision
- Demonstrated ability to work in a fast-paced work
environment
Additional role, initiative, and group information:You will work
closely with the Meraki EBX program managers, account teams, and
other key stakeholders throughout Meraki. You will be responsible
for developing and implementing new process improvements, program
materials for sales, improved communication strategies, and
managing consistent reporting of the program's metrics and
achievements. Additionally, you may be asked to get involved in
assisting in other customer-facing marketing activities both
globally and specific to the region.
Keywords: StaffChase, San Francisco , Marketing Coordinator, Advertising , San Francisco, California
Didn't find what you're looking for? Search again!
Loading more jobs...