Media Ops (Spanish/Portuguese)

Company: Cognizant US Corporation
Location: Mountain View
Posted on: December 5, 2019

Job Description:

Media Ops (Spanish/Portuguese) Language Requirements: Fluent in English and native regional language (Portuguese / Spanish) Education Guidelines (Typical): High School / Bachelors or above as may be applicable in the Geo Purpose of the Role: - Ability to engage with business owners / content owners to validate accuracy of content - Understand / review / validate changes pre-validated by another peer and calibrated understanding of valid / invalid content reviews * Guiding and Coaching the PE/ SPE * Create Online Dashboards as per client requirement and as per business requirement * Prepare client review presentations for weekly, monthly and Quarterly discussions" Areas of Responsibilities: Stakeholder/Business Management: - Update trackers, Create/Update tickets, update required applications & tools and keep Team Leads informed of new issues - Use eMail and CRM tool, provide Quality Monitoring, First level escalations - Team huddles, Knowledge base updates and Process Improvements - Prepare meaningful reports in context to the audits, training etc. - Ideate and implement process improvement projects Process Improvements and Adherence: - Ensure process guidelines are followed and met as documented - Adhere to shift handover process. - Quality Monitoring - Be responsible for the process improvement ideas on productivity, accuracy & turnaround time Customer Relationship Management: - Provide information, educate customer, troubleshoot, probe and fix issues - Follow up on Waiting/Open issues, feedback and coaching - Conduct Quality audits and review of teams' performance 0 % Application Development / Application Maintenance United States-California-Mountain View - CA USA, CLT Full Time Employee Full-time Standard Professional Day Job Nov 7, 2019, 2:30:17 PM Business Process Outsourcing BPO - United States

Keywords: Cognizant US Corporation, San Francisco , Media Ops (Spanish/Portuguese), Advertising , Mountain View, California