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Administrative Fellow - Office of the COO (ADMIN OFCR 3)

Company: UCSF Medical Center
Location: San Francisco
Posted on: November 11, 2019

Job Description:

Job Details Job Title Administrative Fellow - Office of the COO (ADMIN OFCR 3) Job ID 20086 Job Code 7377 Job Family Professional Support Staff Location Parnassus (SF) Weekly Hours 40 ; 100% Appointment Type Contract End Date 06/30/2022 Department Office of the President-Adult Shift 8-hour Days Full/Part Time Full-Time Union Information This classification is not represented by a union At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Department Description UCSF Medical Center, UCSF Benioff Children's Hospitals, and UCSF School of Medicine are recognized throughout the world as leaders in health care, known for innovative medicine, and advanced technology. In addition to world-class medical knowledge, we believe that the compassion of our physicians, nurses and other staff is key to our success. We receive countless letters of gratitude from patients and their families, a true measure of the valuable and caring service we provide. UCSF Health is pleased to offer an Administrative Fellowship that provides future healthcare leaders with a hands-on educational and training opportunity exploring the complex environment of a leading academic medical center in an urban setting. The program provides a postgraduate with the opportunity for project-based work in a variety of functions and areas, as well as the opportunity to try his or her hand at directly managing operations. This exposure will allow the fellow to explore the complex and unique environment that an academic health system has to offer. Job Summary The UCSF Health administrative fellowship program provides a postgraduate with the opportunity for project-based work in a variety of functions and areas, as well as the opportunity to directly manage operations. This exposure will allow the fellow to explore the complex and unique environment that an academic health system has to offer. Through project-based learning, the program aims to provide fellows with hands-on experience and broad exposure across the health system, including - Direct ownership of a project in a leadership role Analytical and project management role on larger/high priority health system projects (with the opportunity to present/speak to the analytical work completed) Immersion into the activities/projects of a particular team (inclusive of specific assignments/goals) Under the mentorship of a senior administrator, incumbent analyzes, develops and presents information in support of organizational priorities and goals. Purpose of work is to develop the administrative fellows' skills and to help senior leadership review and evaluate options related to identified projects and initiatives. In addition to work specifically related to mentored project, the incumbent also attends high level UCSF Health leadership committees and meetings, meets regularly with mentor and consults with the program director. Year 1: Orientation: During the first month of the program, the incoming fellows partake in a number of orientation activities facilitated by the current fellows and Fellowship Director including informational interviews with members of the executive leadership team, touring UCSF facilities, and shadowing various roles and departments. The first year fellows will also shadow second year fellows during the first few weeks. These meetings and activities serve as an introduction to the organization and identify potential projects, and also lay the foundation for ongoing relationships between fellows and the leadership team. Projects: The Fellowship Director solicits a list of potential Fellowship projects from Senior Leaders and Directors prior to arrival of the fellows. Projects will focus on organizational priorities and range across all areas (adult and children's hospitals, inpatient and outpatient, strategy, finance, and more). Additionally, fellows may identify project opportunities during meetings and activities in their first months of the program. Fellows and project preceptors engage in projects that are mutually beneficial to the fellow and the organization. Projects allow the fellow to explore areas of particular interest and will push them to further develop their leadership skill set. Fellows may have anywhere from 3-6 underway at any given time, depending on the scope, timeline, deliverable, and role the fellow plays in each project. Senior Leadership Meetings: Fellows are invited to attend standing leadership meetings, such as the weekly Senior Leadership Council, monthly Managers Meeting, monthly Health Leadership Council, and quarterly Executive Council. These meetings provide fellows with a unique insight to the direction of the organization and into how decisions are made in health systems. Tours and Shadowing: Educational tours of various departments throughout the medical center are arranged for the fellows, and additional opportunities may be scheduled by the fellows at any time throughout the fellowship. A fellow may also request to shadow a senior leader at various intervals throughout the fellowship, and/or a clinical provider in their given area. Administrator On-Call: First year fellows are paired with a senior leader who provides guidance and oversight while the fellow serves a 24-hour, 7-day rotation as Administrator On-Call (AOC). First year fellows are encouraged to serve as AOC several times throughout their fellowship. Second year fellows are assigned to be the primary AOC for one week with minimal supervision. Fellows participate in training with the Emergency Management team prior to serving as AOC. Process Improvement: In addition to the projects during the first year, fellows may engage or lead process improvement projects. There are varieties of Process Improvement and LEAN trainings that fellows may have an opportunity to participate in throughout their fellowship experience as well. Presentation to Senior Leadership: At milestone moments during the fellowship, fellows will have opportunities to present to Senior Leadership focusing on project progress, deliverables, lessons learned, as well as opportunities for growth. In addition to fellowship-specific presentations, some projects may offer an opportunity for fellows to present at various senior leader meetings. Year 2 Management Experience: Fellows have an opportunity to have a focused role in their second year of the program. Previous fellows served as interim ambulatory clinic managers, interim patient care managers opening a new floor in the hospital (clinical degree required), strategy department team member, among others. The type of experiences fellows receive in their second year include directly managing teams, managing day to day operations, or managing long-term projects. The fellowship program director works with each fellow to identify opportunities that align with the fellow's career path and goals. Additional Projects: Fellows are still encouraged in their second year to attend senior leadership meetings, and meet with their mentor(s) regularly. Often, their second year role may end prior to the completion of the fellowship. This allows the fellow to connect with members of the organization and engage in additional projects in their remaining time of the fellowship. Final Presentation: At the end of the fellowship, the fellow will deliver a presentation to the senior leadership of UCSF Medical Center, describing one or several projects, their outcomes, and highlighting accomplishments and/or challenges they faced during their experience. Evaluation: Fellows meet with the project director on a regular basis for advice and feedback throughout the fellowship. Fellows are encouraged to ask for feedback from their project preceptors throughout their experience. Additionally, fellows may be officially evaluated by their preceptors periodically throughout the year. Required Qualifications Completed an application via National Administrative Fellowship Centralized Application Service (NAFCAS) Bachelor's degree in related area and / or equivalent experience / training Post-graduate degree (MBA, MPH, MHA, etc.) Interpersonal skills including verbal and written communication, active listening and critical thinking, persuasiveness Self-starter, flexible team player who can easily work with focused direction from management and deal with a changing scope of projects Proven ability to manage ambiguous situations with minimal direction Ability to use discretion and maintain confidentiality Strong skills in short-term planning, analysis, problem-solving, and customer service Must be able to work in a senior staff role while being effective as an individual and team player Strong ability to work collaboratively and effectively with medical center and campus leadership, as well as external agencies, other academic medical centers and healthcare institutions The flexibility to orient and work at all UCSF Health locations Preferred Qualifications Strong organizational and leadership skills to solve complex issues This is a position in a high pressured, rapidly changing academic medical center environment that requires a comprehensive understanding of all elements of health care delivery, including strategy, business planning, operations, workforce challenges and financial conditions Licensure/Certification N/A Living Pride Standards Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft. The flexibility to orient and work at all UCSF Medical Center locations is required.

Keywords: UCSF Medical Center, San Francisco , Administrative Fellow - Office of the COO (ADMIN OFCR 3), Administration, Clerical , San Francisco, California

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