Medical Office Representative II- P
Company: Dignity Health Medical Group San Francisco
Location: San Francisco
Posted on: May 17, 2022
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Job Description:
Overview:
Dignity Health Medical Foundation, established in 1993, is a
California nonprofit public benefit corporation with care centers
throughout California. Dignity Health Medical Foundation is an
affiliate of Dignity Health one of the largest health systems in
the nation - with hospitals and care centers in California,
Arizona, and Nevada. Today, Dignity Health Medical Foundation works
hand-in-hand with physicians and providers throughout California to
provide comprehensive health care services to the many communities
we serve. As Dignity Health Medical Foundation continues to grow
and establish new premier care centers, we provide increasing
support and investment in the latest technologies, finest
physicians, and state-of-the-art medical facilities. We strive to
create purposeful work settings where staff can provide great care
while advancing in knowledge and experience through challenging
work assignments and stimulating relationships. Our staff is
well-trained and highly-skilled, qualities that are vital to
maintaining excellence in care and service.
Responsibilities:
The Medical Office Representative II position is the first point of
customer service contact for our patients, physicians, other clinic
staff, internal and external laboratory and imaging staff, hospital
staff, patient family members, and vendors by offering customer
service, communications, and appropriate distribution of phone
calls and messages. The Office Representative II may also perform a
variety of other duties including but not limited to collecting and
updating demographics and insurance information, verification of
health plan eligibility, taking complete and accurate messages, and
scheduling mutually acceptable appointment times utilizing an
electronic practice management system. The Office Representative II
may also be asked to perform other clerical duties as needed and
requested to support daily clinic operation goals, bench marks, and
quality patient care initiatives per departmental guidelines. This
position may have access to third party credit card information and
transactional systems (cash registers, point of sale devices,
applications supporting credit card transactions, and reports or
other documents containing credit card information) from single
transactions or a single card at a time.
Qualifications:
Minimum High School diploma or equivalent N/A Excellent
interpersonal, organizational, and customer service skills are
essential Keyboarding skills and the ability to utilize computer
equipment and software are required as is experience with other
types of standard office equipment Preferred Six (6) month's
experience in an outpatient setting as a Medical Office
Receptionist performing similar duties preferred; or an equivalent
amount of experience in a high-volume customer service role in
another industry/environment working with referrals or scheduling
surgeries; or six (6) month's experience as a Medical Office
Receptionist within Dignity Health Medical Foundation Familiarity
with an electronic practice management system is preferred
Experience with multi-line phones/ACD phones preferred Medical
terminology preferred***This position is represented by SEIU United
Healthcare Worker.
Keywords: Dignity Health Medical Group San Francisco, San Francisco , Medical Office Representative II- P, Administration, Clerical , San Francisco, California
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