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Senior Office Services Workflow Coordinator

Company: Williams Lea
Location: San Francisco
Posted on: January 16, 2022

Job Description:

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations.-- - -With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.This position will require proof of Covid-19 vaccination.Pay: $28.00 - $30.00 hourlyBenefits:

  • Medical
  • Dental
  • Vision
  • 401k
  • PTO
  • Life Insurance
  • Prescription Drug Plan
  • Flexible Spending Account
  • Domestic Partner Benefits
  • Commuter BenefitsWilliams Lea is seeking a front of house Senior Workflow Coordinator in the San Francisco office of a global, top-tier law firm. The Senior Workflow Coordinator is a member of the on-site Williams Lea team delivering exceptional customer service at our client-- - -s location. Responsibilities include workflow coordination in reception services, conference room set-up, hospitality and facilities assistance. This is a professional and fast paced environment. The ideal Senior Workflow Coordinator should have an outgoing personality to warmly greet and assist visitors and firm employees, ensuring their needs are anticipated and met, while managing the workflow of the team.-- -Job dutiesWorkflow Coordination/Team Lead: -- --- --- --- - Coordinate workflow within the team, prioritizing requests, and delegating duties to associates. -- --- --- --- - Assist the team in completing large jobs (e.g.: large meetings or high volume of meeting requests).-- --- --- --- - Ensure team provides outstanding service to client, while building strong customer relationships. -- --- --- --- - Immediately escalate any operational problems or issues to Lead, Supervisor, or Manager.-- --- --- --- - Communicate with manager and client on conference room scheduling conflicts.-- --- --- --- - Maintain all logs and reporting documentation as required/scheduled.-- --- --- --- - Make sure that team is always following standard operating procedures.-- --- --- --- - Train new employees on policies and procedures. Reception/Events-- --- --- --- - Greet clients and visitors to the office with warmth and professionalism. -- --- --- --- - Provide concierge-style support to staff, clients and guests.-- --- --- --- - Make conference room, catering, hoteling office and visitor office reservations using reservation software and calendars.-- --- --- --- - Check conference room and meeting scheduler throughout shift and monitor any changes to ensure meetings are set up accurately.-- --- --- --- --- --- - Clean up and re-set conference rooms after use. -- --- --- --- - Manage visitor card keys and parking validations and keep records/logs as required.-- --- --- --- - Reserve and manage hoteling office spaces and re-stock visitor offices in between use.-- --- --- --- - Assist with reception coverage, including managing multiple phone lines and visitor check-in. Facilities-- --- --- --- - Monitor facilities and request maintenance services where needed.-- --- --- --- - Light housekeeping duties such as wiping down tables, chairs, door handles, clearing conference rooms.-- - -- --- --- --- - Ensure Conference Rooms and visiting offices are well maintained and ready for upcoming reservations; report any issues to the appropriate department.-- --- --- --- - Set-up/break down of conference rooms, supply maintenance, ordering and preparing food/beverages as neededAdditional Responsibilities: -- --- --- --- - Additional duties as required by client and manager. -- --- --- --- - Adhere to Williams Lea policies in addition to client site policies.-- --- --- --- - Use equipment and supplies in a cost-efficient manner.-- --- --- --- - Must be able to lift up to 50 lbs. on a regular basis.-- --- --- --- - Handle sensitive and/or confidential documents and information.-- -Job qualifications-- --- --- --- - High school diploma or equivalent.-- --- --- --- - Minimum of five years office support services experience in a legal, banking, or corporate environment. -- --- --- --- - Experience directing workflow/team lead. -- --- --- --- - Able to make independent decisions that conform to business needs and policy.-- --- --- --- - Strong interpersonal communication skills required.-- --- --- --- - Excellent organizational skills required.-- --- --- --- - Must be able to meet deadlines and complete all projects in a timely manner.-- --- --- --- - Strong attention to detail is required.-- --- --- --- - Must work well in a team environment.-- --- --- --- - Professional attire and demeanor required.-- --- --- --- - Good written communication skills.-- --- --- --- - Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.-- --- --- --- - Ability to work in a fast paced, high-energy environment-- --- --- --- - Ability to work on multiple projects simultaneously.-- --- --- --- - Ability to operate basic audio/visual equipment. -- --- --- --- - Professional telephone demeanor.-- --- --- --- - Ability to anticipate client-- - -s needs for meetings and events.-- --- --- --- - Must be self-motivated with positive can-do attitude.Your safety and well-being:-- -As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.-- -Face masks:-- -To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building.-- -Social distancing:-- -Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.-- --- - -It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.PandoLogic. , Location: San Francisco, CA - 94151

Keywords: Williams Lea, San Francisco , Senior Office Services Workflow Coordinator, Administration, Clerical , San Francisco, California

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