Front Desk Receptionist

Company: North East Medical Service
Location: San Francisco
Posted on: May 5, 2021

Job Description:

The Front Desk Receptionist will perform a variety of general clerical/member services duties and special projects.ESSENTIAL JOB FUNCTIONS:Greets and check- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.Schedules appointments for patients.Answer phone calls and respond to request appropriately.Conduct periodic updates of demographic and financial data.Transfer triages patients to Medical Clinic team.Verifies/ updates patients insurance and performs billing procedures including cashier, running receipts, discrepancies andcharge summaries into the computer system.Inform prospective clients of the services available through NEMS.Conduct interviews to identify and determine patient eligibility for NEMS sliding fee program, register clients for NEMS service,obtain demographic information, assist in completion of applications and forms, and verify insurance eligibility.Assist members in selecting or changing PCP according to established guidelines.Conduct case-management activities by completing patient assessment at registration and re-cert; make referrals to other NEMSservices and community health agencies as appropriate.Identify, assist, and enroll eligible patients in specially funded State programs: Family PACT, EWC, CHDP, and BCCTP.Receive member complaints, assist with documenting the complaint and forwarding the complaint to MS Manager to review.Follow up with member to provide response.Support the transfer of any paper medical charts to a non-NEMS provider per patient requests/authorizationPerforms other job duties as required by manager/supervisor.QUALIFICATIONS:Completion of a high school certificate or equivalent.Must be proficient in computers.Must be detail oriented.Prior customer service experience preferred.Prior experience in a medical field is a plus.LANGUAGE:Must be able to fluently speak, read and write English.Must be able to fluently speak VietnameseAbility to speak (Cantonese and/or Mandarin) a plusSTATUS:This is an FLSA Non-exempt position.This is not an OSHA high-risk position.NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).

Keywords: North East Medical Service, San Francisco , Front Desk Receptionist, Administration, Clerical , San Francisco, California