Senior Director, Total Rewards & People Operations
Company: BigCommerce Pty. Ltd.
Location: San Francisco
Posted on: September 26, 2024
Job Description:
BigCommerce's mission is to help merchants sell more at every
stage of growth, from small startups, to mid-market businesses to
large enterprises. We focus on being the best ecommerce platform so
our customers can focus on what matters most: growing their
businesses.
We are equally passionate about growing our employee's careers and
providing them an incredible experience as we rapidly expand across
the globe. We are proud to have been for our product and workplace
culture. We empower our people and customers to build, innovate and
grow, so together we can redefine the ecommerce industry.
We are seeking a Senior Director, Total Rewards & People
Operations, who will be responsible for the overall strategy,
leadership and success of the company's Global Total Rewards and
People Services teams. In this role, you will develop and drive our
global rewards and people services strategies and initiatives. You
will partner closely with leadership, the broader People Experience
team and cross-functional stakeholders to develop and implement
proactive, streamlined programs and solutions that help BigCommerce
to attract and retain amazing talent. This role reports to the SVP,
People and is hybrid if located near our offices in Austin, Texas
or San Francisco, California or is otherwise remote.
What you'll do:
- Lead, develop and mentor a global team of rewards and people
services professionals, fostering their growth and development, and
ensuring they provide high-quality support to the
organization.
- Develop, drive and deliver strategy, annual roadmap, calendar
and project timelines for key cycles related to Rewards & People
Services.
- Ensure that programs, procedures and processes are effectively
communicated company-wide and understood through a variety of
education and communication methods.
- Stay current on industry trends and best practices in total
rewards and people operations, and make recommendations for
continuous improvement.
- Build solid relationships with stakeholders, and leaders across
the business in order to both advise and anticipate needs.
Collaborate with cross-functional People Experience partners
including Talent Management, Finance & Accounting, Legal, IT and
HRIS.
- Inform initiatives across all HR operations you lead all
aspects of.
- Provide strategic consultation services to the international
expansion team with regards to planning for new locations.
- Lead the evaluation, selection and management of third-party
vendors for rewards and people services.
- May perform other related duties as required and/or
assigned.
Rewards:
- Develop, implement, and lead a comprehensive total rewards
strategy that aligns with the company's business goals and ensures
competitive and fair compensation practices that support employee
attraction and retention.
- Oversee the design, implementation, and administration of
compensation and benefits programs, ensuring they are competitive,
compliant, and meet the needs of our employees.
- Oversee all aspects of compensation programs, including job
architecture, salary structures, bonus plans, long term incentives,
recognition programs and other incentive programs.
- Oversee executive compensation, support the Board of Directors
Compensation Committee and manage the relationship with the
Committee's outside compensation consultant. Manage and administer
executive compensation programs, including salary, bonuses, and
long term incentives.
- Monitor effectiveness of compensation and benefits policies,
guidelines and procedures; recommend plan revisions as well as
develop new plans that are market competitive, cost effective and
consistent with developing and maintaining a high performance
culture.
- Ensure that all compensation & benefits practices adhere to
local and international labor laws, regulations, and governance
requirements.
People Operations:
- Design and implement an end-to-end employee experience using
technology to innovate and create a seamless and world class
experience for candidates and employees through the entire life
cycle of employment.
- Create and drive a strategic roadmap for process excellence,
optimization, and simplification. Assess, design, optimize, and
deliver People Services solutions needed to optimize records & data
management, payroll, and vendor management.
- Continuously drive improvements and automation to improve our
employee experience and enable operational efficiency &
effectiveness.
- Oversee data governance practices to ensure the accuracy,
integrity, and security of HR data within the HR systems.
- Lead the team's compliance efforts through SOX, Corporate
Audits, internal/external audits, and Privacy.
- Ensure streamlined processes and alignment with key
stakeholders inside and outside the People Experience
Team.
- Establish key performance metrics that drive quality and
excellence throughout our solutions and team.
Who You Are:
- Twelve (12) or more years of progressive experience across the
various domains of compensation, benefits and people services.
Experience in a publicly traded, global company is required as well
as eight (8) or more years of leadership experience.
- Demonstrated, extensive knowledge of compensation and benefits
function ability to execute applicable strategies and plans,
experienced in executive compensation, long-term incentive/equity
programs and supporting a Board Compensation Committee, CCP, CBP,
CEBS certifications preferred.
- Proven track record of developing and scaling HR infrastructure
& operations, including HR systems, administration, and compliance;
experience with Workday a plus.
- Excellent leadership, communication, and interpersonal skills,
with the ability to manage a team, motivate employees and
collaborate with different teams.
- In-depth understanding of best practices, with the ability to
move seamlessly from strategy development to execution.
- Strategic mindset, with the capability to align workforce
strategies with broader business and Total Rewards & People
Services visions.
- Exceptional skills in planning, prioritization, managing
multiple projects, and fostering effective collaboration.
- Advanced Excel skills; ability to analyze qualitative data;
exceptional analytical, statistical, quantitative, and deduction
skills.
- High degree of confidentiality, discretion, and
professionalism.
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Keywords: BigCommerce Pty. Ltd., San Francisco , Senior Director, Total Rewards & People Operations, Accounting, Auditing , San Francisco, California
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