Asset and Investment Manager Enterprise Relationship Support, Enterprise Services
Company: Bloomberg
Location: San Francisco
Posted on: November 19, 2023
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Job Description:
Bloomberg is a global leader in business and financial
information, news and insight, and we use innovative technology to
deliver trusted data and bring transparency to the financial
markets. Our customers around the globe rely on us for the
information and tools they need to make critical investment
decisions and remain connected across all sides of the financial
community. And, to ensure the best experience for our 20,000+
employees across 176 offices globally, we provide the spaces and
systems that allow our teams to work together with agility,
productivity and collaboration, no matter where they are.The
Bloomberg Financial Solutions department of 5,000+ employees is at
the forefront of ensuring success for our customers and employees
alike. Our team comprises several key pillars: sales, service,
operations, culture and brand. As a department, we are united by a
common goal: We create meaningful relationships with clients by
understanding their needs and delivering exceptional end-to-end
support from sales and implementation, through their ongoing
relationship with Bloomberg.Our TeamPowered by an unparalleled
combination of automation, innovation, access and service,
Bloomberg Asset and Investment Manager (AIM) delivers global,
multi-asset solutions for front end portfolio management, trading,
and operations. Our comprehensive suite of enterprise solutions
help buy-side firms to generate alpha, service clients, remain
compliant and grow profits in the face of change.These integrated
services are tailored to our client's needs to increase efficiency
and productivity.The Buy Side Enterprise Support team is
responsible for supporting our most sophisticated global buy side
customers who subscribe to our portfolio enterprise reporting and
order management system solutionsWhat's The Role?There is an
exciting opportunity for a talented professional to join the team
as an AIM Enterprise Relationship Support (ERS) Representative
based out of our San Francisco Pier 3 office. In ERS Support, you
will be responsible for acting as a subject matter expert, liaising
with portfolio managers, traders, and middle/back-office
professionals to assist with business challenges. This role heavily
interacts with multiple internal business areas across regions,
ensuring effective collaborations in providing best solutions and
service to our clients. This position demands a consultative
approach, a culture of ownership, as well as strong problem solving
skills complemented with solid interpersonal skills.We'll Trust You
To:Develop a deep understanding of the AIM product offering and
aligned clients to deliver the highest level of service to
Bloomberg's most strategic customersProvide operational support on
AIM functionality, feeds and cross-system integration with
proactive monitoring and client communication if an issue is
detectedIdentify systemic issues, escalating appropriately by
communicating client impact internally -Maintain client specific
workflow diagrams and runbooks, documenting critical system
workflows, integrations and settingsTake a consultative approach to
providing operational guidance on optimizing system
performanceDeliver system performance and service reviews to
executive stakeholdersBuild and maintain relationships with key
client stakeholders, acting as their point of contact for
production related inquiries and requestsMonitor and coordinate
with clients throughout the full technology release
cycleCollaborate extensively internally across Bloomberg to improve
our client's experience and overall system performanceProvide
detailed feedback from clients to product managers and engineering
to continue to develop our productsYou'll Need To Have:Minimum 3-5
years of experience working in buy side financial institutions or
experience in financial technologyProven analytical skills to
evaluate problems and provide solutionsDemonstrable understanding
of financial markets, preferably Fixed IncomeA competent grasp of
the buy-side workflow structureSuccessful track record of
outstanding customer serviceExcellent communication skills, both
verbal and writtenWe'd Love To See:Knowledge of Bloomberg AIM
buy-side OMS systemAptitude to excel in a fast paced, rapidly
growing environmentThe ambition to take ownership of client
inquiries, issues and requests and see them through to final
resolutionThe curiosity and aptitude to effectively communicate
technical/complex issues in a simplistic manner to various
audiencesA positive attitude and willingness to go the extra mile
for clients and our teamWhat's it Like To Work Here?We work hard.
We are ambitious and set ourselves tough business goals. We are a
meritocracy where everyone has a voice - not a job title. Working
with people you trust, respect, and can collaborate with is more
important than titles or position. Things move fast, and we want
people who will enjoy working in this environment and feed off the
energy. But it isn't all about work. Giving back is one of our core
values, and there are many ways to get involved in philanthropic
initiatives from helping local school kids with their reading to
helping clean up local parks and waterways.What is Bloomberg?:
https://www.bloomberg.com/company/stories/what-is-bloomberg/View
our Benefits:
https://www.bloomberg.com/company/careers/working-here/employee-benefits/united-states/?tactic-page=588601Does
this sound like you?Apply if you think we're a good match. We'll
get in touch to let you know that the next steps are, but in the
meantime feel free to have a look at:
https://www.bloomberg.com/company/what-we-do/Bloomberg is an equal
opportunity employer and we value diversity at our company. We do
not discriminate on the basis of age, ancestry, color, gender
identity or expression, genetic predisposition or carrier status,
marital status, national or ethnic origin, race, religion or
belief, sex, sexual orientation, sexual and other reproductive
health decisions, parental or caring status, physical or mental
disability, pregnancy or maternity/parental leave, protected
veteran status, status as a victim of domestic violence, or any
other classification protected by applicable law.Bloomberg provides
reasonable adjustment/accommodation to qualified individuals with
disabilities. Please tell us if you require a reasonable
adjustment/accommodation to apply for a job or to perform your job.
Examples of reasonable adjustment/accommodation include but are not
limited to making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment. If you
would prefer to discuss this confidentially, please email
AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net
(Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net
(Asia-Pacific), based on the region you are submitting an
application for.Salary Range: 100,000 - 125,000 USD Annually +
Benefits + BonusThe referenced salary range is based on the
Company's good faith belief at the time of posting. Actual
compensation may vary based on factors such as geographic location,
work experience, market conditions, education/training and skill
level.We offer one of the most comprehensive and generous benefits
plans available and offer a range of total rewards that may include
merit increases, incentive compensation (Exempt roles only), paid
holidays, paid time off, medical, dental, vision, short and long
term disability benefits, 401(k) +match, life insurance, and
various wellness programs, among others. The Company does not
provide benefits directly to contingent workers/contractors and
interns.
Keywords: Bloomberg, San Francisco , Asset and Investment Manager Enterprise Relationship Support, Enterprise Services , Accounting, Auditing , San Francisco, California
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