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Manager / Senior Manager, Product Development - Money Movement

Company: American Express
Location: San Francisco
Posted on: November 26, 2022

Job Description:

DescriptionYou Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product leaders build digital experiencesfrom payments to rewards to servicingthat keep us connected to our customers and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a meaningful difference in our customers lives and help set us apart in the industry.Amex Digital Labs is looking for a Product Manager to focus on money movement, accounting & reporting for the cryptocurrencies and digital assets team. Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and leading emerging products and platforms that can be crucial to our customers lives. We emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends. This is a fast-paced team driving the development of digital payment solutions and partner experiences at American Express.The person taking this role will define money movement product features and strategy for the team. They will also help gather requirements for the enterprise money movement team, the financial accounting hub and financial reporting teams. They will create user stories, epics and acceptance criteria for the tech team, and evolve the product backlog. The Manager will represent the product with internal and external audiences, acting as the main point of contact with any partner product and tech teams related to their workstream. Product Managers at American Express play a central role identifying customer needs, building unique experiences, and leading teams across the company to launch digital products.How will you make an impact in this role?

  • Balance the needs of customers, internal partners, leadership, and collaborators, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog
  • Working with accounting teams and financial partners to solution any rebalancing between banking systems.
  • Solutioning with partner banks to help define the most efficient way for money to move (including ACH, wire transfers and real time payments)
  • Collaborate with internal teams to shepherd the product through the development process, advocating to create the best outcomes
  • Partner with engineers and solutions architects to creatively solution, assess tradeoffs, define API specs, and deliver product features/platform capabilities
  • Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners
  • Form hypotheses, define metrics, analyze KPIs, and collect feedback in order to continuously improve the product and refine feature backlog
  • Coordinate across internal/external teams to launch money movement features in market and lead products post-launch
  • Implement procedures and processes for customer service, operations, and production support
  • Document and distribute requirements, process flows, and data flows
  • Digest legal regulations/requirements and create the best outcome possible for customers while meeting those requirements
  • Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolutionMinimum Qualifications
    • Experience working on money movement or accounting/reporting flows
    • Strong working knowledge and interest in of Cryptocurrencies and Digital Assets
    • Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality
    • Understanding of tech and product development processes, known as a business person who can speak both tech and business languages
    • Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial approach and bias toward action
    • Determination to uphold a Customer First viewpoint, keeping both Card Members and Merchants top of mind in new product development
    • Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project
    • Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
    • Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment
    • Highly organized, taking individual initiative and accountability for getting results
    • Passion for mobile product and technology with desire to learn more about, or have prior experience in, digital identityPreferred Qualifications
      • Experience in new product development, product management, or similar role
      • Experience working with external partners / strategic partnershipsQualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsJob: ProductPrimary Location: US-New York-New YorkOther Locations: US-Utah-Salt Lake City, US-Arizona-Phoenix, US-California-San FranciscoSchedule Full-timeReq ID: 22031243

Keywords: American Express, San Francisco , Manager / Senior Manager, Product Development - Money Movement, Accounting, Auditing , San Francisco, California

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