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Director of Housing Operations

Company: HomeRise (formerly Community Housing Partnership)
Location: San Francisco
Posted on: January 16, 2022

Job Description:

WHO WE AREHomeRise believes that home has the power to stabilize a person's life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we're building a new future for our neighborhoods and the city we love.
BENEFITSHomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid training, annual education benefit with paid time for professional development. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service. POSITION OVERVIEWWe are seeking a Director of Housing Operations who can provide professional management, strategic leadership, and innovation to advance the Housing Operations (HO) Department as it drives toward the agency's goal of resident self-sufficiency. We are seeking a seasoned professional with a robust set of skills and experience within a Supportive Housing setting. The ideal candidate will be able to demonstrate best practices within the areas of compliance, property management, vendor relations, and supervisory skills, all of which will support the agency's mission to support formerly homeless residents in achieving self-sufficiency. The Director of Housing Operations will be responsible for ensuring excellence in the management and financial performance of HomeRise's properties, meeting key performance indicators, and will manage the growth of the department through new building rent-ups. The position reports directly to the Chief Strategy/Operating Officer and is a member of the leadership team of Directors. Additionally, the Director has a strong working relationship with the C-team, including the CEO and CFO to develop and implement strategies that support the agency in achieving performance targets for the buildings in the portfolio, meeting customer service goals, and working collaboratively with services to support resident self-sufficiency outcomes. This is an excellent opportunity for an innovative non-profit/Housing Operations professional with a passion for social change, a commitment to applying business skills to achieve positive social impact and a strong track record with staff development and growth. The Director of Housing Operations oversees a 125+ employee department and twelve properties that house over 1,100 individuals and families in San Francisco.

  • Responsible for the overall financial and operational performance of the organization's property portfolio.
  • Ensure compliance with all rules, regulations and laws relevant to HomeRise's housing and affiliates.
  • Coordinate and strategize future projects resulting in additional units to the current property portfolio
  • Manage and develop annual budgets totaling approximately $12 million
  • Responsible for ensuring alignment of property performance against budgets.
  • Ensure a strong collaborative partnership with Resident Services Leadership.
  • Identify and devise strategies for ongoing operational improvements.Day-to-Day Operations
    • Develop and implement policies on building operations and maintenance.
    • Monitor occupancy, rent collection and cost control to ensure the financial stability of properties.
    • Ensure all buildings are clean and well maintained and monthly inspections are following protocols; monitor adherence to preventative maintenance schedules.
    • Ensure that all safety procedures are followed and working conditions are safe.
    • Manage resident relationships and address issues regarding HO services, products, and/or personnel.
    • Supports the Housing Operations Supervisors and Occupancy & Compliance team in the development of specific leasing and marketing plans for each property.
    • Ensures that site HO staff have a strong collaborative partnership with site resident services staff
    • Manage subsidized units for formerly homeless residents.Staff Management and Development
      • Recruit, hire, supervise, motivate, manage and develop the capabilities of the HO team.
      • Create a work environment that fosters inter-departmental teamwork, outcomes based and a mission driven atmosphere.
      • Oversee employee performance reviews and provide ongoing support and feedback to HO team regarding their job performance.
      • Provide strong leadership, clear direction and ensure accountability within the department.
      • Knowledge and experience working within a unionized organizationCollaboration with Staff
        • Interface with HomeRise C-Team to ensure alignment of program outcomes and HO operations.
        • Interface with Finance and Asset Management to ensure that the properties are meeting deliverables, tax credit compliance requirements and are in compliance with all State, Federal and local funders.
        • Ensure collaboration and coordination with Resident Services Department at site and agency level.
        • Provide support to the Real Estate Development team in preparation of funding applications and project conceptualization for new developments and recapitalization analyses and funding applications for existing buildings.
        • Participate in Leadership Team and Board of Directors meetings.Miscellaneous
          • Participate in advocacy and fundraising activities related to the agency as appropriate.
          • Other duties as assigned. QUALIFICATIONS
            • BA desired, with preference for degree in real estate management, business or related field.
            • MBA, MPA, MNA preferred.
            • Minimum eight years' experience within property management including supportive housing, affordable housing, and non-profit management.
            • Ability to develop budgets and review financial statements required.
            • Strong computer skills including word processing, databases, spreadsheets and a knowledge of Property Management software.
            • High level of organization and the ability to complete complex tasks with minimal supervision.
            • Excellent communication skills, both written and verbal.
            • Demonstrated ability to provide leadership as member of senior management team.
            • Ability to combine macro strategic, policy and planning perspective with attention to details, controls and other micro concerns.
            • Demonstrated commitment to working with homeless people and support for HomeRise's mission and culture required.
            • Strong interest in doing social justice advocacy.
            • Ability to respond to emergencies at buildings during off hours. SUPERVISORY RESPONSIBILITY
              • Facilities Director, Compliance Manager and 3 Housing Operations Supervisors POSITION DETAIL
                • Location: 251 Post Street, Suite 200 San Francisco, CA 94108
                • Full-Time / Exempt status
                • Schedule: Generally Monday through Friday 9 am - 5 pm
                • Reports to: Chief Strategy/Operating Officer APPLICATION PROCESS To apply for this position, please submit a cover letter and resume at: Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

Keywords: HomeRise (formerly Community Housing Partnership), San Francisco , Director of Housing Operations, Accounting, Auditing , San Francisco, California

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