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Senior Customer Success Engineer

Company: Domino Data Lab
Location: San Francisco
Posted on: November 22, 2021

Job Description:

At Domino Data Lab, we have an ambitious vision for data science. Our platform helps data science teams accelerate research, increase collaboration, and rapidly deploy predictive models. Our customers are the most sophisticated analytical organizations in the world, including companies like Bristol Myers Squibb, Allstate, Bayer, and Red Hat. Backed by Sequoia Capital, Coatue Management, Bloomberg Beta, and Zetta Venture Partners, we are at the--epicenter of the data science revolution, helping companies develop the next breakthrough in medicine, build better cars, or recommend the best song play next. Customer Success Engineers (known internally as "Field Engineers") are an elite team who help data science teams turn their companies into model driven organizations. We train users, advise our customers on how to integrate their use cases on Domino, re-develop team processes, integrate data sources, and customize tools. By joining our team, you'll work with top-tier data science teams at some of the most advanced companies across industries, including Finance & Insurance, Pharmaceuticals & Life Science, Aerospace & Defense, and more. We have an incredible and diverse team, having a wide range of experiences across industries and academia, that will challenge and enable you to learn new skills that will take your career to the next stage. As a Customer Success Engineer, one day you might be helping a marketing company starting to work with satellite images or an insurance company get money to their customers faster by integrating NLP into their claims processing. The next day, you might be training a room full of new users or working with an individual data scientist to help them get the most out of Domino. Our Customer Success Engineering team encounters a diversity of technical challenges and opportunities within each Domino customer's account, allowing you to get a firsthand look at what technologies the most innovative organizations are using. Responsibilities:

  • Responsible for working with Domino's most strategic customers to ensure their success
  • Build integrations to support custom/advanced data science workflows and how they integrate with the Domino API
  • Play an advisory role to our customers to help leverage Domino and data science best practices
  • Actively commit to our knowledge base to evolve the way customer success operates at Domino
  • Help evolve the way Domino deploys and maintains our software by being in constant communication with core development Qualifications :
    • Strong interpersonal and communication skills
    • Willingness to travel up to 25% of the time*
    • Deep experience with system architecture, both cloud (AWS, Azure, or GCP) and on-prem environments.
    • Programming experience (Python or R preferred)
    • Knowledge of data science workflows
    • Hands-on DevOps experience in Docker and Kubernetes required
    • Understanding of data integrations and data pipelining tools
    • Previous working and troubleshooting experience with distributed computing frameworks such as: Spark, Hadoop, Dask, etc. *No Domino employees are currently traveling for business purposes due to the pandemic. We will resume only when it is safe to do so. Are you legally authorized to work in the United States? --*
      Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? --*
      Point of Data Transfer --*
      This is to notify you that personal data about you has been collected by Domino, Inc. ("Domino"), which is located at 548 4th Street, San Francisco, CA 94107 and can be contacted by emailing hr@dominodatalab.com, because Domino wishes to evaluate your candidacy for employment. Your personal data was either obtained from an application via a job board or website, publicly available sources (e.g. LinkedIn) or provided to Domino by someone who referred you for potential employment. Your personal data will be processed for the purposes of managing Domino's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Domino, which are the solicitation, evaluation, and selection of applicants for employment.Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Domino to help manage its recruitment and hiring process on Domino's behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under the EU-US Privacy Shield Framework. You can obtain a copy of the standard contractual clauses by contacting us at hr@dominodatalab.com.Your personal data will be retained by Domino for two (2) years after notifying you of the outcome of the recruitment exercise. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.Please select Acknowledge/Confirm Depending on your previous experience, Domino may choose to consider you for other positions within the company. Do you allow for Domino to use the information submitted in this application for that purpose? --*
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Domino Data Lab are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Domino Data Lab, San Francisco , Senior Customer Success Engineer, Accounting, Auditing , San Francisco, California

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