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Team Lead -Operations

Company: Wells Fargo
Location: San Francisco
Posted on: February 26, 2021

Job Description:

ALERT - To ensure we continue to fulfill our role as a provider of vital services to the public, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.
Learn what Wells Fargo is doing during the COVID-19 crisis to support our employees and protect our customers through enhanced cleaning, social distancing in bank branches, remote work arrangements, benefit changes, and more.

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Department Overview
The Retail team supports Fulfillment, Home Equity & NUPRM teams stateside at various stages of loan processing, pre-underwriting, pre-closing and post-closing
About the Role
Supervisor is a subject matter expert who will lead a team of specialists. He/She will be the first point of contact for all delivery/administrative tasks and escalations. A supervisor's primary role will be to ensure that the team consistently meets/exceeds delivery expectations. He/She will also be responsible for managing, reporting, career path/development and R&R related activities for their DR's. Responsibilities

  • Directly manage /supervise team members
  • Drive and motivate team members to achieve / exceed the set productivity targets.
  • Support in process expansion, staffing and new hire training
  • Take a lead role in developing and implementing best practices
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
  • Interface and effectively communicate with India and stateside managers on production, quality and security guidelines
  • Conduct business/ performance reviews
  • Assistance on any transitions
  • To analyze and interpret complex data and create Business MIs
  • Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements
  • Delegate tasks, continuously learn from the environment and support peers/TMs Secondary (what s/he does 20% of the time)
    • Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to one's environment
    • Utilizes simple improvement tools, draws on past experience and looks at system level changes
    • Seeks intense learning experiences through formal means
    • Ability to connect with LOB partners on conference calls/understand updates etc.
    • Training, auditing, MIS reporting, generate process Improvement/IDEA/Best Practice for self and team . Essential Qualifications
      • University: degree in Business or related discipline
      • Relevant Experience: 4 - 6+ yrs BPO/KPO experience

        Market Skills and Certifications
        Desired Qualifications
        Unique Knowledge & Skill Requirement
        • Strong knowledge of Windows and Excel - Using Pivot table, V lookup, tracing formulas, running macros
        • Detail oriented and able to multi-task to accomplish tasks effectively
        • Analyze complex data and make decision for final reconciliation
          Key Differentiating Factor
          • Good command on coaching, training and mentoring new joiners/existing team members/SMEs
          • Escalate any problems resolving exceptions, issues or delays in a timely manner to stateside partners, as applicable
          • Connect with LOB partners on conference calls/understand updates etc.
          • Create and maintain complex reports
          • Is able to see visible links between various issues and scenarios in immediate area of work with guidance
            Additional Requirements
            • Willingness to work in shifts (including 9:30 PM logins)
            • Willingness to stretch 4 to 6 months in a year
            • Able to work with partners to solve complex problems
            • Ability to look at the process holistically and suggest for ways to make the process efficient
            • Ability to work on MIS related challenges and solve for process problems
            • Ability to create and support work flows for the process
            • Must have a strong domain knowledge - Home Mortgage knowledge
            • Transactional knowledge on multiple process within a LOB, may have authority to approve/reject loan files and hence must have a strong grip of the process

              Leadership Expectations at Wells Fargo
              As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
              • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
              • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

                We Value Diversity
                At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. Sign up to receive updates and job alerts. Wells Fargo is committed to hiring and retaining diverse team members including Military Veterans, Veterans with disabilities, and transitioning Military personnel. We are working to increase diverse representation throughout the company and create an inclusive environment for all team members. When recruiting, we work with talent resources that focus on diversity and Veterans. We attend Veteran-focused job fairs and identify Military Veteran job seekers through resources like, Recruit, Hire Vets First, our internal Veterans' Team Member Network and others. We invite you to use our Military Skills Translator to search for career opportunities here at Wells Fargo that match your military skills and experience. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, San Francisco , Team Lead -Operations, Accounting, Auditing , San Francisco, California

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