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AppD Senior Engineer - Support Engineering (SaaS Controller)

Company: AppDynamics
Location: San Francisco
Posted on: July 1, 2020

Job Description:

Sr Engineer - Support Engineering

Saas Controller Software

About Us---

At AppDynamics, our Application Intelligence Platform empowers

today's software-defined businesses with the ability to proactively monitor,

manage, and optimize the most complex software environments. Because we start

with user interactions, our platform can dynamically collect millions of

performance data points across your applications and infrastructure. We then

apply intelligence to instantly identify performance anomalies, enable

automatic fixes and continuously measure business impact. And all this happens

in real time, in production, with cloud or on-premise deployment flexibility.

So even in the most dynamic production environments, you can know more and know

it faster. It's more than monitoring-it's true Application Intelligence. For

more information, visit

AppDynamics was acquired by Cisco in 2017 for a record breaking

multiple. This acquisition reinforces Cisco's strategic direction and its shift

to software-centric solutions and provides AppDynamics with the resources and

support to further accelerate the hyper growth of the business, and the career

opportunities for our world-class teams.

About the Role

As an Engineer - Support engineering, you provide world class support to your customers to deliver them the best customer experience. Our Support engineering team works closely with R&D teams providing suggestions for improvements in our Product.

What we Expect

- Must have a solid grasp on Unix/Linux including but not limited to commonly used commands, networking including troubleshooting network connectivity using tools like tcpdump/Wireshark, shell scripting (Bash, Korn, etc.) familiarity, file systems understanding, basic system performance commands, etc.

- Strong experience with SQL and its execution (explain plains, prepared statements, index management etc) in one of the DBs - Oracle, MySQL, Postgre SQL, MS SQL. Any exposure to database internals, and tools for administration/backups/recovery etc. is a big plus

- Exposure to or understanding of SSL/TLS and PKI

- Excellent Analytical and Software Troubleshooting Abilities in Complex Software Environments

- Intermediate to Advanced Level familiarity in Cloud Environments Like AWS and/or Azure

- Solid understanding of an object oriented Programming language. Understanding of the runtime environment especially pertinent to garbage collection, performance tuning and memory management. Any of the following languages are acceptable - Java (what our software is written in), Python, Ruby, Go, C++, and C

- Solid computer science fundamentals - algorithms/data structures/algorithm complexity analysis are good to have

- Other Technical Skills: App Server setup/troubleshooting - WebSphere/WebLogic, Tomcat/Jetty, etc., networking troubleshooting, SSL/TLS familiarity

- Solid command of written and verbal English.

- Being proficient in any language like Java, Python, C++, etc along with the willingness to contribute towards Customer Support Tool Set is an added advantage.

Keywords: AppDynamics, San Francisco , AppD Senior Engineer - Support Engineering (SaaS Controller), Accounting, Auditing , San Francisco, California

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