AppD Senior Engineer - Support Engineering (SaaS Controller)
Location: San Francisco
Posted on: July 1, 2020
Sr Engineer - Support Engineering
Saas Controller Software
At AppDynamics, our Application Intelligence Platform empowers
today's software-defined businesses with the ability to proactively
manage, and optimize the most complex software environments.
Because we start
with user interactions, our platform can dynamically collect
performance data points across your applications and
infrastructure. We then
apply intelligence to instantly identify performance anomalies,
automatic fixes and continuously measure business impact. And all
in real time, in production, with cloud or on-premise deployment
So even in the most dynamic production environments, you can know
more and know
it faster. It's more than monitoring-it's true Application
more information, visit www.appdynamics.com.
AppDynamics was acquired by Cisco in 2017 for a record breaking
multiple. This acquisition reinforces Cisco's strategic direction
and its shift
to software-centric solutions and provides AppDynamics with the
support to further accelerate the hyper growth of the business, and
opportunities for our world-class teams.
About the Role
As an Engineer - Support engineering, you provide world class
support to your customers to deliver them the best customer
experience. Our Support engineering team works closely with R&D
teams providing suggestions for improvements in our Product.
What we Expect
- Must have a solid grasp on Unix/Linux including but not limited
to commonly used commands, networking including troubleshooting
network connectivity using tools like tcpdump/Wireshark, shell
scripting (Bash, Korn, etc.) familiarity, file systems
understanding, basic system performance commands, etc.
- Strong experience with SQL and its execution (explain plains,
prepared statements, index management etc) in one of the DBs -
Oracle, MySQL, Postgre SQL, MS SQL. Any exposure to database
internals, and tools for administration/backups/recovery etc. is a
- Exposure to or understanding of SSL/TLS and PKI
- Excellent Analytical and Software Troubleshooting Abilities in
Complex Software Environments
- Intermediate to Advanced Level familiarity in Cloud Environments
Like AWS and/or Azure
- Solid understanding of an object oriented Programming language.
Understanding of the runtime environment especially pertinent to
garbage collection, performance tuning and memory management. Any
of the following languages are acceptable - Java (what our software
is written in), Python, Ruby, Go, C++, and C
- Solid computer science fundamentals - algorithms/data
structures/algorithm complexity analysis are good to have
- Other Technical Skills: App Server setup/troubleshooting -
WebSphere/WebLogic, Tomcat/Jetty, etc., networking troubleshooting,
- Solid command of written and verbal English.
- Being proficient in any language like Java, Python, C++, etc
along with the willingness to contribute towards Customer Support
Tool Set is an added advantage.
Keywords: AppDynamics, San Francisco , AppD Senior Engineer - Support Engineering (SaaS Controller), Accounting, Auditing , San Francisco, California
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