Behavioral Health Care Advocate - UM - Remote in CA
Company: Optum
Location: San Francisco
Posted on: May 4, 2024
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. If you are located in CA, you will
have the flexibility to work remotely as you take on some tough
challenges. Primary Responsibilities:
- Responsible for handling inbound calls, from providers and
members in a call center environment
- Conduct initial clinical assessments and determine appropriate
levels of care, based on medical necessity
- Explain and administer benefits according to plan descriptions
for all levels of care (OP, IOP,PHP,RTC,IP)
- Ability to quickly assess and meet time sensitive deadlines
within the Utilization management setting
- Ability to manage and resolve complex or escalated
callers/issues You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications:
- Master's degree in psychology, Social Work or Marriage and
Family Therapy, LPCC, or PhD/PsyD
- Clinical license in the state of California required. Current,
unrestricted license
- 2+ years of experience in behavioral health
- Dedicated office space and access to high speed internet
service in your home
- Must be able to work 8:30am-5pm PST Preferred Qualifications:
- Dual diagnosis experience with mental health and substance
abuse
- Experience in working in an environment that required
coordinating benefits and utilizing various resources to meet
patient needs
- Experience with utilizing computer applications and softphone
to complete all primary work responsibilities
- Proficiency in Microsoft Office Suite Program (Word, Teams,
Outlook, Excel, etc.) Pursuant to the San Francisco Fair Chance
Ordinance, we will consider for employment qualified applicants
with arrest and conviction records. All employees working remotely
will be required to adhere to UnitedHealth Group's Telecommuter
Policy California Residents Only: The salary range for this role is
$58,300 to $114,300 annually. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. At UnitedHealth Group, our mission is
to help people live healthier lives and make the health system work
better for everyone. We believe everyone-of every race, gender,
sexuality, age, location and income-deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
- an enterprise priority reflected in our mission. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employers and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is
a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: Optum, San Francisco , Behavioral Health Care Advocate - UM - Remote in CA, Healthcare , San Francisco, California
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